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Business Profile

Textile Fibers

Eugene Textile Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Textile Fibers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/28/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took a weaving class that had a well-hidden limited refund policy. I emailed early to cancel from the class and no one responded. When I called and was told Id be out $100, even though the reason for cancellation was medical and they could have at least tried to fill my spot from a waiting list, I decided to try to take the class anyway. It was a two day class and I did take the first day. Between my health and the fact that the teacher rushed me at the beginning so that I never was going to get the right yarn to get a project I wanted, I planned a trip to urgent care the second day instead of continuing with the class. I had also wanted to buy a loom, but the only help I got was an arm wave towards the looms. I emailed the owner and asked why she had not responded to my experience. She did not respond.

    Business Response

    Date: 10/04/2023

    I am sorry that I had not responded earlier to this issue. I have been out of the ***************** leading a tour. This was one of the items I had to take care of when I got back.

    I have called ***** and left a message saying I was sorry that she was ill and that I would give her a refund.

    Our policy is that there is not a refund 1 week prior to class.  It is stated on the website.

    But I will be sending a check to her for a full refund.

    Thank you

    *********************
    Eugene Textile Center
    *********************************
    Eugene, ****** 97402

    Customer Answer

    Date: 10/17/2023

    I did not respond in time since 1) I was waiting for the check to arrive.  It has not, although I was told it would be put in the mail the following day.  I think this was well over a week ago.  2) I had a problem with the BBB website.

    The refund would be acceptable had it been received. 

    Business Response

    Date: 10/25/2023

    The check was written, and missed going into the mail. I went out of town for two weeks, and mailed the check on Oct 21, the day I returned. The check should have arrived by now. If not, please let us know and we will send another check through registered mail in order to make sure you get it.

    Business Response

    Date: 10/25/2023

    For reference, the check stub

    Customer Answer

    Date: 10/27/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    The check has been received and cashed.

    Sincerely,

    *********************

Eugene Textile Center is NOT a BBB Accredited Business.

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