Complaints

This profile includes complaints for Oregon State University's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Oregon State University

  1500 SW Jefferson Ave Corvallis, OR 97331-8655

• 

  Oregon State University

  100 Gill Coliseum Corvallis, OR 97331-8547

• 

  Oregon State University

  104 Kerr Admin Bldg Ste 1011 Corvallis, OR 97331-8519

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was informed by a receptionist in the admissions office that Oregon State University lost my transcript and have no way to access my credits and there is no proof I completed any credits but they are still making me pay my remaining balance and keeping my scholarships. They have refused to work with me in this problem and I am now unable to further my education because of a hold they have put on me. I want that balance dropped IF nothing else. I would also like to see the 6000 in scholarship money again if they cant prove Ive taken courses

  Business Response

  Date: 06/12/2024

  Please see the response from OSU in the attached pdf.

• Initial Complaint

  Date:06/23/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am in the process of enlisting into the Army. However, at the age of 37 I require an exception to policy (ETP) from the Army, which is based on merit, as the cutoff age is 35. As part of this process, I have been asked to provide my college transcripts to build a packet as part of the enlistment process. This application includes a long list of information, including family history, travel history, employment history, and education history. If one marks that he/she has studied in college, he or she is required to submit transcripts for that. Not marking so when one has in fact studied in college would be to commit fraudulent enlistment. I am a senior at Oregon State University as there is currently a hold on the release of my transcripts due to a balance holding over from the previous term in the about of approximately $702. Regardless of this hold, there is a process to have one's transcripts released for employment or scholarship purposes. I was provided the application for this, as my circumstance would qualify for employment purposes. However, *******************, Student Accounts Receivable Manager denied my request for an exception. That denial is not the issue. When I called to provide additional context about why my case may warrant an exception (since ****************** reason for the denial was not entirely accurate), he was very rude and unprofessional. If my case does not warrant an exception, I am prepared to accept that. However, I am not prepared to accept being treated in such an unprofessional and aggressive manner.

  Business Response

  Date: 06/23/2023

  Thanks for the information and were treated in an unprofessional manner.   This will be addressed with the employee next week.   In regard to the transcript, *** policy does prevent access to a trsnacript if there is an unpaid balance.  You do not have to pay off the entire balance due, just what is owed from a prior term.    While we understand the additional request for review, the decision will be the same we are not able to allow the exception.

  Office of Business Affairs
  Student Account Services
  **********************
  Main Number *************
  *********************************************************************
  Fax **************

   

• Initial Complaint

  Date:04/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oregon State University is reporting the following date as a late payment on my credit; 1/23. This lateness is not due to my error, their system was having tech issues and there was a language barrier with their outsourced representatives. I've been enrolled in autopay the entirety of this account and have never accrued any lates. I would like Oregon State University to remove/fix this lates on my credit.

  Business Response

  Date: 05/26/2023

  University personnel have been in contact with the student to address these concerns.  ******************** Rights and Privacy Act (FERPA)protects personally identifiable student information from disclosure without explicit written authorization. Accordingly, OSU cannot provide any additional information in response to this complaint, and instead, will continue to address the students concerns through OSUs internal procedures. Thank you for the opportunity to address the concern. 

  Customer Answer

  Date: 05/31/2023

   
  Complaint: 19995191
  
  I am rejecting this response because they have made no effort to contact me in regards this complaint. I am also unaware of any internal  procedures they follow. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 06/07/2023

  OSU uses an outside company **** to contact debtors in regard to their ******* loans.   We have the documentation from their system of the attempted contact and communications.   Please provide the debtors mailing address ad I will send the documentation.  The student can also email me directly at **********************************************************