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Business Profile

Mail Box Rental

U P S Store # 0803

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mail Box Rental.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/26/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dropped off two packages at the Clackamas UPS store. The two packages were dropped off at the Amazon return kiosk. Tracking #1: 1ZH932119065079890. Tracking#2: 1ZA96T699024148262 As of now, both packages have been sitting for nearly two days without movement. I went into the store yesterday when I dropped off the second package and see that the kiosk area was overflowing with packages and still hadn't been picked up which explains why my first package never showed any movement. This unacceptable, I need those items shipped back to ****** so that I can receive a refund. If those don't ship or become lost I will need a refund for the full amount of what they items were purchased for. Please advise on how you would like to resolve this issue.

    Business Response

    Date: 05/06/2025

    I am so sorry to hear about your situation. When it comes to amazon returns, those numbers listed on your receipt are considered reference numbers, not tracking numbers. This will explain the message you are seeing when trying to locate your returns. If you have your receipt that is enough proof for amazon to issue your refund.

    As far as the kiosk, we are very busy store and the kiosk fills up quickly and it is emptied multiple times a day. Nothing stays inside the kiosk station overnight. 

    If you have further questions regarding your refund, please contact Amazon Support. 

    Customer Answer

    Date: 05/06/2025

     
    Complaint: 23120385

    I am rejecting this response because: I physically seen that the kiosk had not been emptied and it wasnt acceptable. 

    Sincerely,

    ***** *********

U P S Store # 0803 is NOT a BBB Accredited Business.

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