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Business Profile

Auto Customizations

Expert Customs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Customizations.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/23/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took my car to Expert Customs on Jan 8th 2025 to install brighter headlights. I get charged $233.31 for the new bulbs, and owner, *******, ordered new LED bulbs to be delivered next afternoon. Friday Jan 10th I get a call that bulbs are in, and I go down to the shop to get them installed. The bulbs dont fit, and ******* promptly refunds the price of the bulbs and the tax. Disappointed because I told him it wasnt a standard bulb due to being at an another shop and they said they would have to order specialty bulbs. I thought he was more knowledgeable than I about headlights. Expert is in the name. I asked for my keys so I could leave, and he said hed bring my car around. The car is running, he gets out and I get in and drive home. I get home and the keys are nowhere to be found. He never handed them to me, they arent in cup holder, on dash etc. I turn off the car and try to restart; the car says keys are not in vehicle. I call the shop and he says he doesnt have the keys. Once handing him my keys, I never see them again. I told him he needs to pay for replacement of the keys he lost. He says he is not paying for them and You need to get your s*** together before you leave. I lost all keys attached to my key fob and if I had traveled anywhere but home where I keep a spare key, I would have been stranded. He didn't care and insists he is not paying for a replacement key.

  • Initial Complaint

    Date:11/28/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased the rock light for my jeep they were installed by the company we bought them from, the light do not work right, we paid 1000.00 for the , we have made many attempts for the company to make this right an now they will not return our calls, emails, texts. We just want our money back for lights that will not work

    Business Response

    Date: 12/29/2022

    Consumer Response /* (2000, 8, 2022/12/14) */ Yes They responded they said if I come to Tulsa that they will fix the issue I just don't know when I will be able to get there, so thank you for your help

Expert Customs is NOT a BBB Accredited Business.

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