We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hotels

TRU By Hilton Tahlequah

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotels.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/27/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fri, Jun 14, 2024 at 2:00 PM, I was attempting to make reservations for two rooms at the *** By Hilton hotel in Tahlequah Arkansas in order to attend the funeral of my father. I was somewhat distraught at the time.I attempted to book two rooms for the nights of June 21 and 22 through Booking.com. Initially I was advised that the rooms were available, but when I attempted to confirm the reservation I was informed that there was no vacancy. I was advised by the website to "try again."I did that by clicking an icon and was informed that the rooms were now available. I did not realize that the website had changed the dates to June14-16 until I received the receipt. I immediately cancelled the reservation through Booking.com. The reservation was in effect for only three (3) minutes total.Confirmation number was: ********** and ********** Despite having cancelled within 3 minutes I was charged for a "no show."Booking.com has attempted to contact the hotel repeatedly. I have also attempted to contact the hotel. All attempts have been ignored.I believe that such erroneous credit card transactions are subject to a 24-hour "cooling off period" according to FTC regulations.The hotel was in no way inconvenienced by this mistake and I want the charges reversed.

    Customer Answer

    Date: 06/27/2024

    Reservation was made in error and was in effect for only three minutes total.

    Customer Answer

    Date: 09/11/2024

    Thank you very much for attempting to contact this business.

    I understand that there is no way to force them to cooperate.

TRU By Hilton Tahlequah is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.