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Review Details

• Review fromChristina G

  Date: 06/21/2024

  1 star
  When it comes to the phrase leave it to the experts, it was NOT referring to Ace Custom Granite.This install was a simple new small apartment that we were very specific during the measuring/quoting process on wanting a 1 1/2 overhang so we would not have water running down the front of the custom cabinets but that was not our results in the kitchen. We were optimistic they would correct the shoddy install, but one of the owners, *********************, double downed and blamed us for not making sure their installers knew how to do their job and follow the drawings provided by their employer. We can only assume they were not able to read a tape measure or use a square which resulted in 1 1/4 to 1 3/4 crooked overhangs. Since there was a slight bow in a section of the wall, they glued the backsplash down out of square instead of taking a few minutes to shim the area. They also cut the fixtures to what they thought they should be instead of the template provided and argued with my husband when he requested the correction. Since they had to be called back, P**** stated we were costing him more money even though they had been scheduled to be on site for a day and a half but managed to cut it back to less than one since they bypassed any and all quality standards. They really topped it off by installing a cracked vanity backsplash and trying to patch it with a different color without informing anyone. But of course, our request to have it replaced with a solid piece was met with excuses of searching for the material and suggestions ways to repair the damage instead. Instead of actually taking the time to come and review the issues, both ****** gave us various inconsistent stories, and P**** took it as an opportunity to be demeaning and accuse us of having unrealistic expectations. ******************* would not answer or return our calls, and **************** said he would review with **** and call us back but never did.