Complaints

This profile includes complaints for Premier Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Premier Bank

  275 W Federal St Youngstown, OH 44503-1200

  
• 

  Premier Bank

  30 E Main St Ashland, OH 44805-2329

• 

  Premier Bank

  182 Tallmadge Rd Kent, OH 44240-7206

• 

  Premier Bank

  1130 State Route 303 Streetsboro, OH 44241-5266

• 

  Premier Bank

  2565 Shawnee Rd Lima, OH 45806-1409

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First Premier Bank is reporting in accurate dates on my credit report. *********** is showing an open date as of June 21, 2021 and Equifax is showing an open date as of October 13, ****. The Credit bureaus stated my account was properly investigation but how is that possible if the open date is inaccurate, the date last active is inaccurate, and date last reported is not accurate. This ground for removal they also violated my rights under 15 U.S.C **** section 602 A. States I have the right to privacy.15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions

  

  Business Response

  Date: 09/05/2023

  Thank you for the opportunity to respond to this inquiry.

   

  We have performed a thorough search and can find no evidence of a relationship with this consumer.  If you could provide us with the consumers mailing address, we could perform a more detailed search.

   

   

• Initial Complaint

  Date:08/22/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******************* had a check in the amount of $85589.33 Washed/ Compromised. ************ will not refund my money and provide me with a explanation in writing as of today 8-22-23. Its been past the 90 days and i am not being provided any official documentation why they won't refund the fraudulent transaction . I can go on and on . My contact is ********************************* with Premire at this time. Her contact information is ************ Email ****************************** She has been helpful within her abilities. I'm making every effort to work with the MI ************* *************** ******* I would thinking that the Banking intuition would have some kind of insurance coverage when they let a check be compromised. So at this time the case has been closed and i will not be receiving My money.

  

  Business Response

  Date: 08/30/2023

  Thank you for the opportunity to respond to this customer inquiry.  We have responded to ****************** directly  and due to privacy concerns, cannot post the details of the response.  Again we thank you for the opportunity to respond.

  Customer Answer

  Date: 08/31/2023

  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.
  
  [Provide details of why you are not satisfied with this response.]
  
  Regards,
  
  *************************
  
  
  
  

• Initial Complaint

  Date:08/21/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im not liable for thiis debt with premier bankcard/first premier. I do not have a contract with them. They did not provide me with a copy of the original contract like i requested.

• Initial Complaint

  Date:07/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not have a contact with this bank. *** never signed anything with this bank and they wont provide me with the original contact with their name and my signature.

  

  Business Response

  Date: 07/12/2023

  In order to protect your privacy, we are providing a brief response here; additional details are included in a private response sent directly to you.  We appreciate the opportunity to respond to the issues raised within the complaint.  We are providing the contract information requested with your complaint.  At this time, we believe that all matters raised within your complaint have been resolved.  If you feel differently or would like to discuss this matter further, please do not hesitate to contact us.

   

• Initial Complaint

  Date:02/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have banked with Premier bank for many years. I was in the process of buying a house when my bank account got hacked and $29,000 was taken from me. Premier bank worked to get the money back in a timely manner. After this, while I was working in the process of wire transferring closing costs, I had a scammer get all of my information and act as my title agent. I had received wire instructions that had the title companys letter head and relatable information, but the transfer was going to an individual not a company. While doing the wire transfer at the bank, the branch manager noticed that it was suspicious the wire instructions were going to an individual and not a company. He changed the beneficiaries name to the title company and not the individuals name. The next day i received the news that the wire transfer was a scam and the bank recalled the wire immediately. The wire transfer went to ***** ********** and they flagged it for inconsistent information. The wire transfer was not returned immediately. After weeks of waiting, ***** ********** returned a small portion of the funds and Premier bank told me they cant do anything to help me. They disputed the wire transfer multiple times and said they couldnt get any response. ***** Fargo continued to decline any dispute. I had to constantly call any number for ***** Fargo and Premier to find anyone that would help me get my money back. My bank would not investigate or help in any way, they wanted me to find people for them to call to get any answers of how we could get the remaining funds. I had an entire police investigation done and they were able to find the lady doing the scams. I gave my bank the police report and told them to dispute the wire transfer with the report. I have been waiting for weeks and have no updates or anything. I have to constantly call to get any answers. Premier bank is extremely lazy and does not care about my loss. I highly recommend no one ever banks with this company.

  

  Business Response

  Date: 03/29/2023

  Response to post to BBB:
  Mr. *****-
  Premier agrees that it is extremely unfortunate that the unscrupulous actions of a
  fraudster resulted in loss of your funds. The funds were wired in accordance with the instructions
  that you provided to the Bank. However, immediately upon notification that the wiring instructions
  you provided had been sent to you by a fraudster, Premier Bank repeatedly took actions to attempt
  to help you recover the funds. We reached out numerous times to the recipient bank to ask that
  funds be frozen so that you could recover them. We believe our actions were pivotal to the fact that
  you were able to recover some of the funds. We encourage all customers to be diligent in verifying
  information received that requests the customer send funds by any means, including wire transfers,
  as funds sent to a fraudster are very often not recoverable. It is very unfortunate when any
  consumer falls victim to a scam such as this.

  Customer Answer

  Date: 03/29/2023

  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.
  
  While you may think you as a bank took action to recover my funds, you did not. I had to continuously call to have ANY action taken by you. I had to call a ***** Fargo myself and find out any and all information I needed to get my money back. Not a single employee of Premier tried contacting any department of ***** Fargo to figure out how they could recover my funds. It is honestly comical that you think you took action. Not one phone call was made to the other bank. The only thing you did was dispute the wire transfer. Which I had to constantly ask for to be done. Then the last time I say I want the transfer disputed I gave a copy of the full police report. I waited 3 weeks with no response thinking something was being done only to find out on week 4 THE DISPUTE WASNT EVEN PUT IN. this has got to be the most disgusting customer service I have ever seen from a bank. Not ONCE was there any contact with ***** Fargo other than when I called them. I gave you guys phone numbers of loss preventions for ***** Fargo which I HAD TO FIND and I was told your customer service representatives are too busy to sit on hold so dont even pretend you took every action to help me. You all sat back and tried brushing it under the rug while I spent my time calling every possible number I could find to help. Every department I called said my bank has to call because they couldnt verify me. Told you guys that and did you call? No. Only think you would do is dispute the transfer and not even follow up on it. 
  
  Regards,
  
  ********************
  
  
  
  

• Initial Complaint

  Date:08/17/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 5, 2022, I opened a Premier Bank checking account because I saw an offer offering $200 if I: "Within 60 days of account opening, simply: Make at least $1,000 in direct deposits, and complete 20 debit card transactions."Since account opening, my employer has direct deposited a total of $4,004.00, with each paycheck of $1,001.00 being deposited on the following dates: 6/24/22, 7/8/22, 7/22/22, and 8/5/22.I made 30 debit card transactions, beginning on 7/5/22, and ending on 8/1/22, well before the 60 days of account opening and well over the 20 required.On 8/6/22, I contacted Premier Bank using their internal, secure messaging system to ask when I could expect the $200 bonus to post. ****, the representative, replied: "A request was sent to apply the promotion to your account."On 8/13/22, I sent another message advising that the bonus had still not been posted. I still have not received a reply, and am resorting to filing complaints with the BBB and CFPB for failure to honor their own offer's terms.

  

  Business Response

  Date: 08/24/2022

  Premier Bank appreciates the opportunity to respond to client concerns.  It is always our intent to provide an excellent experience for every customer, and we regret when a client feels that we have failed to do so.  For privacy reasons, Premier Bank has responded in writing directly to the client.  The program that is the subject of this complaint discloses that promotional funds will be deposited into the new account within 120 days of account opening and after the completion of the corresponding requirements.  When corresponding with our client on August 8, 2022, the Premier Bank employee did confirm to client that the program requirements had been met as of August 5,2022 and therefore promotional funds will be credited.  However, the employee did not clarify the fact that the credit can take up to 120 days.  Premier Banks response provides the client with the anticipated date on which credit will be posted, which is well within the 120 day period disclosed.  At this time, Premier Bank believes it has resolved the matters raised within this complaint.  We welcome the opportunity to discuss further with the client if desired. 

• Initial Complaint

  Date:07/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is hurting my credit score which is very important to me. I know you will understand me in this situation this is becoming a frustration to me. I don't know what's happening to my credit report and I don't how you guys come up to this conclusion and report it on my credit report. This is very stressful for me because I always pay on time. Under 15 USC ****b this billing error must be corrected because I always pay on time this is clearly a discrepancy on this account which clearly violates the 15 USC **** (b). Not only was I never late on this account, but according to the Fair Credit Reporting Act ******, the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously "verified" them, I am very curious as to what kinds of "records" you may have for this alleged account. I am very confident that you are in violation of the ****** and (FCBA) sections (****, ****a. ****b., and ****c.) as stated in the law.FIRST PREMIER BANK Acct.#**************** Bal.$1066 I, therefore submitting my written request to you to conduct an investigation. Per the ***** you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the ***** you must remove this negative information. Thank you for your time. Hoping that I could get some favorable news after this investigation.

  

  Business Response

  Date: 07/25/2022

  Premier Bank, **********************************************************************, believes this complaint has been received in error.  A search of Premier Bank records yields no evidence of a relationship with the complainant or an account with the account number provided. It appears that the complainant intended to contact a different financial institution as the complaint references a First Premier Bank and not Premier Bank.  Thank you.

• Initial Complaint

  Date:07/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is hurting my credit score which is very important to me. I know you will understand me in this situation this is becoming a frustration to me. I don't know what's happening to my credit report and I don't how you guys come up to this conclusion and report it on my credit report. This is very stressful for me because I always pay on time. Under 15 USC ****b this billing error must be corrected because I always pay on time this is clearly a discrepancy on this account which clearly violates the 15 USC **** (b). Not only was I never late on this account, but according to the Fair Credit Reporting Act ******, the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously "verified" them, I am very curious as to what kinds of "records" you may have for this alleged account. I am very confident that you are in violation of the ****** and (FCBA) sections (****, ****a. ****b., and ****c.) as stated in the law.FIRST PREMIER BANK Acct #**************** bal.$570 I, therefore submitting my written request to you to conduct an investigation. Per the ***** you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the ***** you must remove this negative information. Thank you for your time. Hoping that I could get some favorable news after this investigation

  

  Business Response

  Date: 07/15/2022

  Premier Bank, **********************************************************************, believes this complaint has been received in error.  A search of Premier Bank records yields no evidence of a relationship with the complainant or an account with the account number provided.  It appears that the complainant intended to contact a different financial institution as the complaint references First Premier Bank and not Premier Bank.  Thank you. 

• Initial Complaint

  Date:05/05/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried to transfer $750 from premier bank to an external account with ********************* credit union. Accidentally sent a second transfer. Money has dusappeared from my account and is not ahowing ** in either one. Both banks are saying theres nothing they can do about ny missing $750

  

  Business Response

  Date: 05/11/2022

  Premier Bank has thoroughly researched the situation and has determined that all funds are accounted for and that this issue is resolved. A detailed letter has been provided to *******************.

  Customer Answer

  Date: 05/19/2022

  Better Business Bureau:

  Hello, I would like to withdraw this complaint. I made it in error: Premier Bank did absolutely nothing wrong, even though I was under the impression that they did. Again, I made this complaint in error, and was frankly way out of line in doing so.

  The employees at Premier Bank were nothing but polite, respectful, helpful and professional when they assisted me. It turns out that I needed to contact the other bank involved in the transaction.
  

  They showed me the reason why I needed to contact the other bank, and that it was essentially out of their hands. They handled the matter perfectly, and that's why I was in the wrong for filing the complaint originally. I would like to submit a positive review in place of this mistaken complaint if possible, as the customer service at the **********************  location that I visited is top notch.
  

  Please let me know if I can answer any more questions for you. Thank you.

  Respectfully,

  *******************
  

   

   

   

   

  Regards,

  *******************

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