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Business Profile

Replacement Windows

Next Day Exteriors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Replacement Windows.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/13/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had the exterior of our house painted less than 12 months ago and our contract states a 2 year warranty. Recently I've noticed paint peeling in some areas that appear to be poor workmanship or simply not enough coverage. I've nicely contacted the owner Mike Davenport via text on 4/29/2022, 5/2/2022, and 5/10/2022 as well as left a voicemail on 5/4/2022 asking for him to discuss the problem paint areas with me. He's yet to contact me back; additionally I've had to contact Next Day Exteriors 3 times in the past 2 weeks and ask for them to assist, each time they tell me they'll contact Mike. I've yet to receive a call back from them either.

    Business Response

    Date: 05/24/2022

    We contacted Mr. *********.  We are going to look at the areas where he has some peeling paint.  Mr. ********* was not able to reach me during a period when I was off work.   I did get back to him when I returned.

    Customer Answer

    Date: 05/31/2022

    Mike/Next Day Exteriors have not made any worthwhile attempt to fix the issue; instead he sent a ******* ******** rep out to review the areas of concern and take samples back to the lab for review which could take several weeks for results. After seeing the poorly done job on the house the rep didn’t believe it was a result of the product. Mike will make any effort to see the issue himself and practice customer service; he haphazardly said he would touch up specific spots and wouldn’t take more than a gallon, yet he’s never seen the areas on the house to make that call. The ******* ******** rep felt so bad for the poor workmanship she offered to provide several gallons of paint for free after hearing about the ordeal. Mike simply does not want to take accountability for the issue and is making everything extremely much harder than it needs to be

     


    Regards,

    Steve *********

    Business Response

    Date: 06/29/2022

    6.28.2022 Business notified BBB via phone call that they are in contact with consumer.

Next Day Exteriors is NOT a BBB Accredited Business.

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