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Business Profile

Tree Services

KA TREE SERVICE

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/31/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 18th I spoke with ****** ***** about removing trees from my home due to the June 15th Tornado, we came to an agreement, he wrote me an estimate. He started the work on June 24th and worked again a few hours on June 25th while I watched his child. He left that afternoon and has not returned to complete the job. He asked for the balance of the money, stating that he had fallen on hard times and assured me he would be here the next day. It is July 29th and he has text me all day with excuses about why he cannot fish the job. We talked on Sunday July 23rd and he agreed that he would refund my money or have the job completed. Neither have happened. I would like a partial refund for the work that was not completed.

    Business Response

    Date: 08/22/2023

    [BBB Transcription via Phone]

    I have tried multiple times to come and finish. She will not let anyone on the property.

    Customer Answer

    Date: 08/22/2023


    Complaint: ********

    I am rejecting this response because:
    The business did not come back nor did he send anyone over. I did not refuse to let anyone on my property,  I stated that the person who was being sent needed to be introduced to me. I'm not letting a random person on my property, that I never met. The contract was between Mr. ***** and myself. If he wanted to sub out the work, I wanted an introduction to the sub.. As of today, August 22nd,  2023. The job has still not been completed.  I want a partial refund of the amount that was paid.
    Sincerely,

    ***** *******

KA TREE SERVICE is NOT a BBB Accredited Business.

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