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Business Profile

Custom Concrete

Cincinnati Custom Concrete

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Concrete.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/22/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid them 8k dollar cash to pour a patio and walkway. After they finished they were supposed to stamp the patio and the edge. They did not stamp the edge at all and would not correct it. They left a trip hazard at the walkway with the walkway above the old walkway. I then said we could come up with something where I wpuld get more work done and they would give me a better deal to make up for where they failed to complete the original work. After speaking with them on the phone they will not do the smaller project because now they have a minimum dollar amount that they are saying has to be met and will not do the smaller portion and they are saying I should have done it the first time. After I told them I could not afford another 8,000 dollars they told me they could not do the job. On top of that they took tools out of my backyard and have not returned them. Plus they still have to come back out to stain and seal the patio. Which I'm sure now that I'm filing this complaint they will not want to finish there work at all or will do a crappy job since I'm not happy with how they left it. So if they will not hold there end of the bargin and come back to do the little job I asked for in exchange for them not cramping the edge of the patio to match the top then I want the edge of the patio fixed and stamped as agreed in contract. As well as the trip hazard fixed.

    Customer Answer

    Date: 04/22/2024


    Date: Mon, Apr 22, 2024 at 2:05 PM
    Subject: Message from BBB.org



    Oh I forgot to mention in my complaint that the company was also supplied to move my decorative rock/stone aside out of the way to be reused by myself and they ended up burying it under the patio and refused to make up for it buy brining new stone. They said that if I ended up getting more work done they would bring some out but are bow telling me to screw off as I can't afford another 8k on a disabled veterans salary. Plus now I have a trip hazard on my side walk as well that they refuse to fix.

    Customer Answer

    Date: 05/02/2024

    Better Business Bureau:
    I have worked out a resolution with the business to have additional work done with them where we came to a conclusion on price and scope of work to be completed at a future date. 

    But they have promised to uphold their end of the new deal since we cannot fix the existing patio without difficulty l. 

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***** ******

  • Initial Complaint

    Date:06/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had a new concrete driveway poured in November 2022 - our contract has a one year structural warranty. I have 3 issues and have contacted the company numerous times. I did receive a text stating they are “closing the door on this” and have since blocked me on social media along with not returning any of my calls. The one issue is a large crack - I was told in the spring they would come out and put a filler in but have not. Another issue is there is now a chunk out in the same area. The last is one entire corner is broken at the bottom of the driveway. The company was made aware of these issues back in December and like I stated they said they would be out in the spring. This was a large investment and unacceptable that this company will not stand behind their work. I am including screen shots of my text messages as well.

Cincinnati Custom Concrete is NOT a BBB Accredited Business.

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