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Business Profile

Motels

Red Carpet Inn & Suites of Lima

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/19/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for my motel reservationking-size bed, non-smoking, pet-friendly. When I got there and checked in I was told that there was a $195.00 cat fee, I was staying with my cat until my house was ready to move into. When I made the reservation they said nothing about a pet fee. I was told they were pet-friendly. Since I didn't have any other place to go, I paid the fee. As I was taken back to my room, which was supposed to be smoke-free, I felt very unsafe. I went into the room and all I could smell was cigarette smoke. The bed was dirty, the nightstand had burn marks from where someone had placed their cigarettes. I left immediately. I did not stay at all. While the motel refunded my motel reservation amount they did not refund my $195 cat fee. All I ask for is my money back.

    Business Response

    Date: 09/11/2024

    *** ****** ( Manager)
    Red Carpet Inn & Suites, 
    ****, *****45801.
    Sorry for This types Of Incident at our Property, We always try to not any Problem happen to any our Guest,
    I can  respond about this Complain only way, I need to more details about lorry"s stay at hotel and  Room Number along with the dates, if she can able to call me my Direct line ************ speak with ***, So i can solve her complain faster way. I will try to help her,And  if possible get- back  refund quickly. But I need more details about her Reservation.
    As well as explaining to you and Lorry also, Our property is Pet friendly, It Doesn't mean pet's are free to allow and stay. There are charges for pet"s fees $25 for per pet per night on our website and expedia web sites, if you have service Dog or service Cats are free to stay, But provided Proof of service Animal with the Guest.
    *** *****(Manager)


Red Carpet Inn & Suites of Lima is NOT a BBB Accredited Business.

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