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Review fromAmy H
Date: 08/23/2023
1 starAmy H
Date: 08/23/2023
Repaired transmission. They had the vehicle for nearly a month. One week later, still had issues. They then had the vehicle for three weeks. ALWAYS had to call to check in. They NEVER did. "It'll be ready tomorrow..." everyday WE called. STILL having issues currently. After 4k+ bill, it should be running perfectly. IT STILL STUTTERS. We also had to ask for our paperwork back after the second "fix." NO communication unless it's a response to a poor review. They may have ruined our vehicle. Edit: They had to complete the final transmission fix at their BEAVERCREEK location! We appreciated the rental for a week, but we were dealing with this for FOUR MONTHS. A battery doesn't cause a vehicle to stutter!
Brownies Independent Transmission
Date: 08/28/2023
Mrs. ****: Brownies did repair your internal transmission issue correctly on your first visit. On your second visit you were experiencing what you thought to be a software issue that you learned about from Honda and we did pay for your program update per your request. You, however, demanded to have your vehicle back that evening before we could test drive it. You then returned again, and the vehicle would not start for us without a jump start. It was then determined that your battery was 7 years old. It is very important to keep a properly charged updated battery in your vehicle as today’s computer controlled vehicle rely on proper voltage to function and communicate correctly. Visit #2 and 3 were solely related to the outdated by 3 years battery that was 7 years old. We hope that the complimentary rental car and the complimentary new battery we purchased and installed for you shows our commitment for total customer satisfaction and that you will consider updating your review. Respectfully, Bob Lowry, Owner
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