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Business Profile

Furniture Stores

Big Sandy Superstore

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Big Sandy Superstore's headquarters and its corporate-owned locations. To view all corporate locations, see

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Big Sandy Superstore has 46 locations, listed below.

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    Customer Review Ratings

    1.32

    Average of 111 Customer Reviews

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    Review Details

    • Deanna S

      Date: 04/25/2025

      Rebate process is absurd! The hoops you have to jump through to obtain a rebate is difficult! It's intentional to hopefully keep folks from doing it. Then..you have to wait for it!This will be my last purchase from Big Sandy! Buyers be aware

    • Pat K

      Date: 04/11/2025

      Don't buy from Big ******** there customer service is non existent, once the sale is made they could care less about anything, I purchased from the store manager himself and when I had a damaged product he promised the world, he just never did anything to make sure I got my replacement, never once did he call me to verify my replacement, is had to call him every time to find out what was gonna be done, after 70 plus days I bought the replacement from **** ****t, Big ****** is supposed to come tomorrow and got there damaged dishwasher out of my living room so i can get my refund, will never stop foot in a *** ****** store ever again

    • Diana G

      Date: 04/09/2025

      1) We purchased a refrigerator, range, and microwave November 2024. Since they didn't install (we paid for installation), we hired others to install. I complained to the salesperson who said >$250 would be credited to the ********* account. It's been 5 months and still calling and emailing to get this resolved. 2) Our purchases were eligible for rebates. Again, it's been 5 months and still waiting. 3) We purchased ** ********* smart range. The dials show low settings but the range doesn't cook on low. Everything burns. 4) The Thin Q app is frustrating. It always shows unread messages but I go through the entire app and can't find anything that hasn't been read or processed. Guessing it's their way to get you to select sales/promotion offers; but I can purchase through ****** for half or less. If I select features, it resets privacy settings so I have to repeat requests to block sharing/selling my information. 5) Every time I use the oven, Thin Q says the oven needs cleaned. Every time! 6) I regret upgrading our appliances. 7) Big Sandy advertises no interest for 12 months but it requires opening ********* account. **************** says monthly payment is 1/3 what it should be for 12-month payoff. If any balance is due after 12 months, over 30% interest (back interest and going forward) kicks in. In our case, that's thousands of dollars! ********* wouldn't accept the 1st payment so I tried daily. Then two days before it was due, finally got it processed. They'll do whatever to kick that interest in.

    • Kevin/Cindy E

      Date: 03/31/2025

      They are Terrible We went into Store found what we like Special Order 1/15/2025 and Were told latest Would Be 8 Weeks Were going on 3Mnths and Never Received a Phone call from Either Staff or Management about Our Order iced called every Week got the Same Answer No Change and I was asked if I wanted to Cancel my Order frm a Manager and I said NO and if I did they would Still charge me 30% on cancellation fee ! I just called again today and Received the Same Answer !

    • Arthur B

      Date: 03/24/2025

      They Tell you 2 to 3 Weeks for Delivery. on March14 2025.and after you pay a Few days later they send you an email say delivery will not be Until Mid to Later May.. Total **...You call them and they Say they Will Call you back and you Do NOT Hear **** From them..

    • Kourtney T

      Date: 03/24/2025

      AWFUL our couch was delivered not work in December. Waited forever for service its still not fixed after two trips here. They will not budge on a refund so we can go get furniture that actually works after paying ***** for this hunk of junk in our living room! They want to send another one! The deliver the first time was so fast they didnt even hook it up all the way!

    • Tina L

      Date: 03/17/2025

      Bought a brand new kitchen set had neAir compressor went out on the fridge and they won’t replace the fridge I have to let them replace the part and I even added more warranty. I have to be home for them to repair it and it takes 3 to 4 hours! I will not recommend them to anyone or buy anything else from there!

    • Tiffany L

      Date: 03/12/2025

      Do NOT purchase appliances from Big Sandy Superstore unless you want to be without your appliances for weeks at a time. They will sell you a warranty and then when you need to use it tell you it will be about a month before someone can fix it. I have been without my washer for weeks now and they could care less. This washer isnt even a year old and its the second time its been down for weeks both times. Im over it and Im over their customer service!!!! I will never shop there again!

    • Rose M K

      Date: 03/01/2025

      Horrible company and horrible service. Filed a claim on the pet policy over 3 months ago and every time I call the delivery date for the parts gets pushed out with no update as to why. Always get told a manager will call to follow up with me and that never happens. I’ve even been hung up on. The furniture is so low quality that the damage caused by my dog just sitting on it and gentle use has gotten worse since filing the claim. By the time they come the couch will have fallen apart. I’ve owned it 1.5 years and it looks like it went to war and is 25 years old. Horrible customer service and quality. Do not recommend whatsoever.

    • Corey G

      Date: 02/24/2025

      We purchased 4 new appliances about 6 months ago. The fridge stopped working 2 months after we purchased it. It lucky fell on the manufacture warranty but the customer service was terrible! We went without a fridge for over a month, they came out twice and attempted to fix it before I had to demand they replace it after it had been a month. After owning the microwave for 5 months it stopped heating anything out of nowhere and is still broken after a month. Just like the previous time customer service has been garbage, I even had a lady hang up on me after telling them the schedule time didn't work for me. They have already attempted to fix the microwave once and is scheduled to try again tomorrow 2/24/2025. Safe to say NEVER buy appliances from Big Sandys!

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