Reviews
This profile includes reviews for America's Floor Source's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 8 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromTyler G
Date: 10/03/2024
5 starsTyler G
Date: 10/03/2024
**** and the *** team are top notch! Professional, punctual, and efficient. Due to the size of our living room, a seam had to be installed, cant even tell its there!
America's Floor Source
Date: 10/16/2024
Thank you for the kind review. We appreciate your business and look forward to working with you again.Review fromEmily T
Date: 09/10/2024
5 starsEmily T
Date: 09/10/2024
As a local Realtor I cannot recommend Americas Floor Source Highly enough! Their entire staff from management, to sales team, to installers are phenomenal! I have not only used them for my clients homes but for my personal home as well. Special shout out to **** ******** who is always amazing to work with. They are always happy to provide free estimates and bring their mobile show room right to you! They offer amazing pricing and convenient financing offers. They truly are THE BEST!America's Floor Source
Date: 10/16/2024
Thank you for the kind review! We are so thrilled to hear about your experience. We appreciate your business and look forward to working with you again.Review fromSheila E
Date: 07/08/2024
1 starOur LV flooring has only been installed 2 years and had 2 inspectors of AFS choice come out and tell us it is cupping due to our 3 bar stools (that weigh 5 lbs each) that are sitting at the kitchen island. WHY is it cupping on both sides of island, front living area and stair way??? Because they put the planks in to tightly!!! AFTER ONLY 2 YEARS. Also have a quarter size nail hole in the living area. I have spoken with Ed, C*****, Tommy, M******* and Jazmine in the past three months and still cannot get compensation for this ***** up floor they installed. DO NOT USE THIS COMPANY. They did offer us 500 off the labor TO COME FIX THEIR MISTAKE, but we have to pay for the materials to replace the flooring that is cupping (over 600+). OH one more thing, The flooring is discontinued because it is Junk. They did mange to get the manufacture to send them a few left over boxes they want US to pay for. What happens when the rest of the floor starts cupping? What a JOKE.. Pay for a discontinued productReview fromRyan J
Date: 03/15/2024
1 starBought over 1000 sq feet of flooring from them. Probably 200 sq feet was clearly defective and delaminated around the edges. Their response after sending pictures was that it was due to the use of chairs with casters. We have no such chairs in our house and they made this assumption without any type of evidence. It was a complete lie and there attempt at honoring their warranty.Review fromRonald C
Date: 05/18/2023
5 starsRonald C
Date: 05/18/2023
My results with America's Floor Source was great. We had a difficult install and all did not go as planned at first. They unilaterally decided to go out of town to find an installer who could give us the results we expected. The cool part was that they had the same expectations as us and there was absolutely no debate as to what to do. I highly recommend this retailer. 10 out of 10. The path was not perfect but the results were almost perfect and that is what mattered to us.America's Floor Source
Date: 05/19/2023
Hi ****** - we appreciate your business and the great review. Enjoy the new floors!Review fromHeather K
Date: 02/01/2023
1 starHeather K
Date: 02/01/2023
Horrible experience with this company. *** ******** ***** ***** chose them unfortunately. They put the wrong LVP in the home. When I questioned what happened, they said they put the wrong address on the order. So, they ripped it all out and replaced with the LVP we chose. In our final walk-through, we noticed how many dips were in the floor as we were walking around. It was put in our punch list with the builder to be fixed. We moved in. We have leaning and wobbly furniture in every room. They have sent out two different "inspectors" with their company. Both of which told us there should have been leveling compound put down to level the subfloor and it all needs replaced a 3rd time. It has been over 4 months since the first floor went in. They never installed transitions and now carpet at the top of our stairs is rolling. They no showed us for an appt that had been made for a month. They continue to stall and not return calls. Worst experience with a contractor I've ever had.America's Floor Source
Date: 02/02/2023
******* - we're so sorry you've had this experience! Our Builder Division Manager Craig, who you've spoken with previously, has been working on a solution. He will contact you today to discuss.Review fromPhil M
Date: 12/15/2022
5 starsPhil M
Date: 12/15/2022
What a great flooring company! Great prices and installers. Super fast, on time, and very clean. Thanks AFS!America's Floor Source
Date: 12/16/2022
Thank you, Phil - we appreciate your business!Review fromGary V
Date: 06/10/2022
1 starLowest price guarantee, my left foot. Sent them a quote from a different place and in five minutes they sent an email saying that could not match quote that I sent. They didn't even send a counter offer. If I could rate them negative stars I would.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.