Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve taken ACLS at Rapid Response Training twice and each time has been absolute cringeworthy experience. Based on what I observed there are two women who work there, the first one (I’ll call her the the older woman) she gives instructions, the typical stuff you would expect from a CPR or ACLS instructor, you know? get-in-get-out print your certificate stuff.

  Now, the other one, the big lady or heavy-set woman (call her ***) she’s a basket-case of bad news; she’s downright mad at the world, she hates everybody no matter what. You could literarily walk in that class smiling, BUT ***? She’s is ready to bite your head off with her nasty attitude about meaningless rules she made up to justify her wickedness, just plain RUDE.

  We were like sheesh ***! it’s just a ACLS class, calm down you don’t have to be so downright disrespectful and mean to everyone, no not *** she’s proud to be nasty and probably brags about it after business hours. Several other reviews are accurate testaments about her (and probably both women, who knows?).

  I took ACLS when Rapid Response was on 5th Avenue and I’ve been to their new location at iHeart Radio and I’m sure this is not the first complaint about ***. That said, I scheduled ACLS class paid $165 showed up early but left my pre-course certificate on the counter, told *** I need to reschedule for another day. She emailed me back a few days later to inform me that the instructor is sick, so I have to pick another day. Ok, picked another day, but had a family emergency, notified *** ahead that I need to reschedule, she emails me back saying NOPE you lose all of your $165 and cannot reschedule.

  For *** this is par for the course in her nastiness until she meets individuals who are willing to go out of their way to stand up to a bully.

  ***, if you’re reading this, I sincerely hope you’d change course and start treating people with basic dignity and respect.

  Business Response

  Date: 01/15/2024

  Re: ********* *****
  Complaint # ********
  
  This review is completely fabricated, below you will be provided with the facts of our interactions with “****” “****” “*********”.  (He’s utilized all 3 versions of his name) You will see that he has completed the ACLS course with us three times in the past and signed up yet a fourth time after having such a “cringeworthy” experience. He didn't even make it to the 2nd floor classroom on 12/16/23 and the interaction with the instructor was maybe 30 seconds in length. 
  
  ********* *****
  Dental Board License number ********* 

  CASE number **********

  Sub-Status of licensure as of 1/15/2024 9:52AM PROBATION – Documentation will be attached from *** **** ***** ****** ***** that will include his Consent Agreement where he admits guilt and is required to perform 65 hours of mandatory classes/training including 10 HOURS OF DENTAL ETHICS. 

  
  
  Following is the timeline of our interaction with Dr. ***** regarding complaint #********
  
  
  ********* *****  has taken classes from Rapid Response Trainings LLC since 2016. 
  ACLS classes
  9/25/2016 passed and certified
  9/5/2019 passed and certified
  10/30/21 passed and certified
  12/30/23 did not complete
  Since 2016, he has shown up LATE / RESCHEDULED MULTIPLE times / ARRIVED
  WITHOUT MANDATORY PREWORK FOR THE CLASS, etc
  Rapid Response Trainings LLC has had a “NO REFUND POLICY” for the past 15 years.
  Policy for showing up without your paperwork for class, no show to class, late arrival to class, you forfeit payment. Policy for the past 15 years.
  
  We allowed Dr ***** to reschedule from the 12/16/23 course as a
  COURTESY! Usually, students forfeit payment.
  Students that do not have their mandatory paperwork normally would forfeit
  payment as they know the clear expectations to attend the course.
  
  On November 5, 2023, Dr ***** registered and paid for an ACLS Renewal class to be held December 16, 2023 at 12:00PM. When Dr ***** was on our website, every page on our website states, our “NO REFUND” policy. (item #1) Dr ***** was immediately sent a “Thank You” email confirmation with important information which stated that MANDATORY Pre-course self-assessment and Pre-course work completion certifications with them to class. It clearly stated that if you do not show up with this important paperwork, you will NOT be allowed to attend class. It as well states to arrive EARLY for class and if late, you will NOT be admitted to class. (item #2)
  
  On December 10, 2023, Rapid Response Trainings LLC text messaged all of our students for the December 16, 2023, ACLS class, a “class reminder” which advises all students to arrive EARLY and to do all of the MANDATOR Pre-work prior to the course. It even states that 11:59 is LATE. (item #3)
  
  On December 15, 2023, the day before all ACLS classes, we run a validation process to see indeed whether our “students” need an “Initial” or “Recertification” ACLS class. We do this by checking our students actual ACLS cards to see if they have expired. Since Dr ****** has taken this course from us since 2016, we knew that he was expired asked him for a copy of his existing card. He sent us his “expired” ACLS card. (item #4/5/6) We let him know that he was expired and charged him the difference between the classes which is an additional $20, thus total cost of class was $165. He remitted payment for the difference of cost. (item #7/8)
  
  
  
  On December 16, 2023, all the students had arrived for the ACLS class at 11:50am and entered the second-floor classroom, except one. Dr ***** arrived to class at 11:59am. (item #9) An instructor met Dr ***** in the downstairs lobby and as they approached each other the instructor simply asked if he was there for the ACLS course. Dr ***** responded, “Yes, but I did not do my paperwork, so I need to reschedule”. The instructor advised him that he had a one-time opportunity to reschedule and that he needed to send us an email to request to be added to a future date.  He then turned around and left. This interaction was 30 seconds to a minute in length. This instructor returned to the classroom and continued with the class. We followed up with Dr ***** with another email at 12:07 which included written instructions on how to reschedule. It advised this was a “one time” opportunity to reschedule to and it had to be within 30 days of the originally scheduled class. (item #10A)On that day at 8:47PM via email, Dr ***** requested to attend ACLS class on December 23, 2023 at 12:00PM. (item #10B)
  
  
  On December 20, 2023, Rapid Response Trainings LLC reached out to Dr ***** 3 days prior to his scheduled class, to let him know that his ACLS class, (December 23, 2023) will not be held due to the instructor being ill, please choose a different date. (item 10C) Dr ***** requested his reschedule date for December 30, 2023 12:00PM.(item #10D)
  
  On December 29, 2023 at 3:04PM, Dr ***** emailed to confirm his class and time, (December 30, 2023 12:00PM-item #10D) which we did confirm via email.
  (item #11A) On the same day, both email and text messages were sent to all ACLS students reminding them of class the next day, to bring ALL paperwork required, and do not be late.(item #12) 
  
  On December 30, 2023, at 11:42AM, Rapid Response Trainings LLC received an email from Dr ***** stating that he “had a family emergency” and that he had to turn around, he would have to “reschedule his ACLS class” again. (item #13A) He was notified that he would have to re-register and remit payment for a new class date. Since this was his one and only, “reschedule” of class within 30 days of the original date, allowed by policy. (item #13B)
  On the same date at 12:00PM, Dr ***** via email, asked for a refund of his money. (item #13C)On the same date at 12:09PM, we responded with the policy of “No Refund”. No Refund policy is on every page of our website. He was allowed his 1 time reschedule of class from his originally scheduled class. His first class he showed up and admitted he did NOT do any of the MANDATORY paperwork. Policy is, if you show up without your paperwork for class, no show to class, late arrival to class, you forfeit payment. (item #13D) On the same date at 12:16PM Dr ***** responded, that “he would see us in court”.(item #13E)
  

  
  

• Initial Complaint

  Date:09/03/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $35 for the skills portion of a hybrid BLS class held at 12:30PM on 8/29/22 and I was there at 12:30 per the listed time on the confirmation email to find the class already in progress and the door locked with do not disturb posted. I called the number and received a voicemail, so I left a message asking about options for rescheduling. I did not receive a reply, so I took my class with another company and politely emailed requesting a refund and also did not receive any response from the company. I understand their no refund policy, but they changed the time of the class without notice with no remedy offered.