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Business Profile

CPR Certification

CPR Certification Columbus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in CPR Certification.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/18/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I scheduled a CPR training class originally for June 6, 2024 at 6:30 pm as a requirement for my nursing school program. On June 5, 2024, I received an email stating that the class has been canceled and rescheduled for June 11, 2024 at 6:30 pm. I confirm and agree to that scheduled class time. The day of June 11 at about 5:30pm, I received a call from the CPR instructor stating that she will have to reschedule the class for the next day, June 12 at 2pm. I replied that I could not attend due to having a scheduled work shift. She then said that she would send me a video via email to watch and after I had watched the video, she would send me my CPR card. I checked my email that night and had not yet received the video. The next day, June 12, 2024 at 11am, I texted the instructor asking if she had sent the video yet because I hadn’t received anything in my email. The instructor then sent me a video via text and a message that said “please send me your name and email once you complete”, which at 2:40pm I had done. I hadn’t received any follow up emails or texts at all. On June 17, 2024 I texted the instructor asking for an update on her sending the card, as I had not received anything by email or any updates by text. She has not replied to my message and I still have not received a CPR card.

    Business Response

    Date: 07/01/2024

    Good afternoon,
    I sincerely apologize for the inconvenience caused by the delay in providing the necessary card to our student, ****** *******. We have taken immediate action to rectify this situation and ensure that he has take the CPR class and received his card. Additionally, we have implemented preventive measures to avoid similar issues in the future.

    Regarding to our instructor who postponed the class and failed to promptly send ******** card, we have addressed this matter internally. Rest assured, we are committed to preventing any recurrence of such inconveniences for all our students.

    To ensure the security and privacy of our customers, staff and management information, it is crucial that our customer service representatives do not disclose any information without verifying the identity of the caller and understanding the nature of the complaint. This precaution is necessary as we frequently receive fraudulent calls from scammers and phishers.

    Thank you for your understanding and patience.

    Best regards,

    ******* ****

    Customer Answer

    Date: 07/01/2024

    I accept the business's response to resolve this complaint.

    Regards,

    ****** *******

CPR Certification Columbus is NOT a BBB Accredited Business.

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