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Business Profile

Computer Assisted Design Services

Physna, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Assisted Design Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/25/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I inadvertently paid for a monthly membership on ****** *** ** *rder to purchase a specific 3D model (downloadable file). I take responsibility for that initial mistake, but I have since attempted to cancel the account multiple times through their website. I have also reached out to customer support and I have not received a response. I've contacted support twice, and I have not gotten any response. They have continued to bill me $8.99 each month via ******. The number I included below is the transaction ID for the most recent bill. I uploaded a screenshot of the ticket I submitted in September. It has been over a month with no response. I was just billed again. I have submitted letters via two email addresses: ******************* and ***********************. For some reason I cannot seem to cancel my account on their website. I have tried.

    Business Response

    Date: 01/14/2025

    Please help me resolve this issue.

    Best,
    ****
    **** ******
    ADMINISTRATION & OPERATIONS
    M  ***************   |    E  ************************************************************   |    **************************

Physna, Inc. is NOT a BBB Accredited Business.

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