Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Roessner Energy will not come out and service our generac. I have called 4 times to set up service starting in August 2024, In October I called back and the receptionist said it would be in November. In November I called back and she said I never tell people when the service will be. My wife called today December 13, 2024 and this lady got extremely rude to her and was acting like this is the first we called. The owner of this company should be assamed of having someone like her representing his company. I am trying to get someone else to service this unit. The unit is having problems not starting and I had to go out and manually start the unit this summer during a power outage. If Generac is satisfied with this dealer it doesn't say much about backing the product.
Business Response
Date: 12/30/2024
We informed the customer on multiple occasions that we are behind on Generator service. Currently we are down 2 technicians because of medical leave and hiring issues which they were informed of. We informed the customer that we would be there as soon as we could, but we take care of customers that have units that are not working 1st, and then we take care of the next customers due by their month installed. We Were contacted on 12/16/24 to cancel the service request. WE were not aware of the BBB complaint until the week of 12/23/24 when we received it by mail which showed it was filed the Friday before on 12/13/24.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.