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Business Profile

Gardening Stores

Petals.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gardening Stores.

Complaints

This profile includes complaints for Petals.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Petals.com has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Petals.com

      12021 Centron Place Cincinnati, OH 45246-1702

    • Petals.com

      Fulfillment Center 104 Challenger Drive Portland, TN 37148

    • Petals.com

      90 Grove Court Ridgefield, CT 06877

    • Petals.com

      1108 Vaughn Dr. Portland, TN 37148-8472

    • Petals.com

      104 Challenger Drive Portland, TN 37148-1716

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/27/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over the past four months I have made five requests to be removed from Petals mailing list. I continue to get unwanted catalogs from them. I am attaching a sceenshot which shows the dates of each request. While from time-to-time, we have ordered from Petals online, the catalogs are unwanted, a waste of money, and harmful to the environment. Their refusal to honor my request to be removed from their mailing list is insulting and arrogant. As such, we will no longer purchase from Petals. I want to be permanently removed from all of their mail and email marketing lists. Furthermore, we want our personal information removed from their records and that our information not be shared with any third parties.

      Business Response

      Date: 12/09/2024

      Several profiles were created as a result of guest orders placed on our website.  We need the name/address of the person receiving the mailings. 

      **** ********** is not found our system.    We see the attached information is under a different name and has several profiles. 

      We have emailed this customer that we have stopped the mailing and they will re-occur if orders are continuously placed as a guest.   

      Kindly contact customer service to help you order in the future. 

       

       

      Customer Answer

      Date: 12/11/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   However, I would like them to know that we ordered as "guests" in the hope that we would never be added to their marketing lists without our permission.  While it is unlikely that we will ever order from them again, it would be nice if they had a simple "opt-out" option much like many, many more customer-oriented/environmentally concerned businesses.

      Regards,

      **** **********

    • Initial Complaint

      Date:07/16/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered once, petals added me to their print catalog. Emailed in Dec 2023 to be removed. Still getting spam catalog physical mail

      Business Response

      Date: 07/25/2024

      Good Day:

      We are sorry you are still receiving catalogs.  We have marked off your profile as a do not mail in Dec 2023. 

      However you may have a catalog with different information on it that what shows in our system

      The best thing to do is email customer service with a copy or picture of the catalog so we can capture the exact information and get the mailings turned off.

      Thank You & Have a Great Day

      Pam

      Petals Customer Service

      **************************

      ###-###-####

       

      Customer Answer

      Date: 07/25/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

      Customer has failed to offer assurance that they've used my address to remove me from their physical mailer, and have asked for me to provide information from one of their catalogs that I no longer have in hand. I expect them to be able to find and remove me from all of their subscriptions.

      Regards,
      ******* *******

    • Initial Complaint

      Date:02/20/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have repeatedly called several times for directions how to unsubscribe from the scrolling advertisement on my tablet. The scrolling ad is an obstruction to other information I may receive. The person I spoke to last directed me to customer service. After searching every page of site there is NO "Unsubscribe" on the site. Please find out how to unsubscribe from PETALS. Thank you.

      Business Response

      Date: 02/20/2024

      Good Afternoon:

      Thank you for contacting us today.

      The e-mail has been removed from our list for any advertisements.

      However you must use a browser that doesn't allow pop - ups or third party adds when scrolling or browsing.

      We can't control your device and how your browser is set up.  Try using an incognito setting.  

      Thank you and Have a nice Day.

      Petals.com 

    • Initial Complaint

      Date:05/25/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have asked Petals customer service, on 3 previous occasions, over the last year, to remove me from their US mailing list. Petals does not ship many items to ****** (where I live) as I found out. I don’t wish to look at items that I can’t order. I just received another Petals catalog via The US postal service. I’ve been polite. Now I’m angry. This isn’t just an annoyance at this point. It’s harassment. Please ensure that they stop the mailings as I have requested. Thank you

    Petals.com is NOT a BBB Accredited Business.

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