Complaints

This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

The Procter & Gamble Company has 77 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  The Procter & Gamble Company

  2 Procter & Gamble Plaza Cincinnati, OH 45202

  
• 

  The Procter & Gamble Company

  Prudential Tower Bldg. 42nd Fl. Boston, MA 02199

• 

  The Procter & Gamble Company

  P O Box 1496 Augusta, GA 30903

• 

  The Procter & Gamble Company

  36 Saratoga Blvd Devens, MA 01434-5217

• 

  The Procter & Gamble Company

  3405 Meyer Rd Fort Wayne, IN 46803-2922

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased 3 twin packs of secret shower fresh deodorant for myself and the girls. Upon opening the first pack and turning the knob on the bottom for the deodorant to rise up, the white button popped out and several small chunks of deodorant fell out. This happened with four of the six that I bought. The white button/cap on the bottom snapped right back in place but everytime it's turned nothing goes up, the cap pops back out and more chunks fall out. This is the first time I have every experienced this happening. I have previously made contact with P&G before concerning when the deodorant gets somewhat close to the end that the entire solid just snaps off of the holder inside and falls out making it unuseable and wasted. I did not receive any response to that concern. It isn't as though these are inexpensive by no means therefore this is concerning to the point that I don't want to change products but may have no other option financially. Thank you for listening and hopefully repairing the issue.

  

  Business Response

  Date: 03/05/2025

  
  Thank you for reaching out regarding Secret, we truly appreciate your loyalty and for introducing the product to your daughters. We’re sorry to hear of the issues you’ve had and are happy to help. I also review our files and see your previous report from 10/21/23 case ********, we did reply via email on 10/24/23 and also sent a coupon to the PO Box address provided. We’re so sorry you didn’t get them and are at a loss as it is unusual for both an email and postal response not to reach a consumer. We’re happy to take care of that purchase today as well.

  
  Be assured, the photos and description were helpful.  Our products and packaging go through many quality checks to ensure they reach you in perfect condition. What you've described is not something we would expect so it is important that we know and I'm sharing your experience with our Quality Assurance Team. 
  In the meantime, we’re sending 5-$8 off coupons to help offset replacement of the sticks you reported. Please look for our postal mailing to reach you in about 10 business days.  

  
  We truly appreciate the chance to make this right and be sure to reach out anytime. 

  Customer Answer

  Date: 03/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I was not expecting any form of retribution and I am very appreciative of P & G to offer such. Furthermore, the company responding and stating that they will definitely address the concern with their quality control is a perfect response. 
  
  Regards,
  
  ****** ********
  

• Initial Complaint

  Date:02/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Oral-B electric toothbrush and product makes me anxiety after while I use it it's something high in the vibration it's causing the my gums bleeding product is open I cannot return that I bought from the online and they have their satisfaction money back guarantee program I submit to my online purchase receipt and I couldn't successfully receive anything they were saying that you need a PDF we never received form of receipt in PDF format and their customer services emails general email cannot reply sending any corresponding I spoke with customer service supervisor she told me that to reply back to the same email I tried to reply back came back it's not working that email this is unacceptable day advertise money back guarantee satisfaction but when we try to use that program they are not really working with the customer importance of the purchaser satisfaction Kind regards BBB

  

  Business Response

  Date: 02/27/2025

  Thank you for reaching out to Oral-B and the Better Business Bureau. We’re sorry you were disappointed with the Oral-B brush you purchased and that your Money Back Guarantee was denied. In reviewing the receipt submitted, we noticed the price far exceeds the average retail price, including if you buy the product via our Oral-B website and the receipt had unusual formatting.  Finally, our website provides details about our Money Back Guarantee, if you click on the following link ****************, you’ll find as part of those terms the purchase does have to be through an authorized retailer, we’ve included a segment from the information below.

  
  We stand behind our products and quality controls. If for any reason you are not satisfied with an OralB® product you purchased from us or one of our authorized sellers in the United States, you may request a refund.

  Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the OralB® Money Back Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites.
  Based on the information provided above, the submission does not qualify, therefore a refund will not be issued.

  
  We wish you the best. 

  Customer Answer

  Date: 03/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below. Money back guarantee program false advertisement not the customers benefit for defective or malfunctioning horrible quality product that's unacceptable and very disappointed NEVER purchase as a product  Oral-B

  
  

  
  
  
  
  Regards,
  
  **** ******
  

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against Procter & Gamble (Febreze Product Damage & Poor Customer Service) Dear BBB Representative, I am submitting a complaint against Procter & Gamble (P&G) regarding damage caused by their Febreze product and their poor handling of my claim. Complaint Details: • I purchased a Febreze product that damaged my blanket and jacket. • I filed a digital damage claim, including photos and details. • P&G rejected my claim and sent me coupons instead of reimbursement. • They later offered to re-evaluate the claim but required me to physically mail the damaged items, which is an unreasonable burden for a $200 claim. • After weeks of emails and efforts, I have received no fair resolution. Desired Resolution: I request that P&G: 1. Refund me $200 for the damaged items. 2. Improve their claims process to make it fairer for consumers. I am submitting this complaint in hopes that BBB will encourage P&G to resolve this matter fairly. Please let me know how I can further assist in this review.

  

  Business Response

  Date: 02/26/2025

  Thank your for reaching out to the Better Business Bureau regarding Febreze. We’re sorry you were disappointed with the findings from the claim and as shared via email, we’re happy to reopen you claim and proceed to a physical claim which we shared in our initial email was a possible and encouraged you to keep the item and product in the event a physical evaluation was needed. We have requested the mailing materials be sent; they should arrive in the next 7-10 business days. Once we receive the items, we’ll complete a fair evaluation to determine if the claim will be paid or denied.
  
  We appreciate your patience and wish you the best. 

  Customer Answer

  Date: 03/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  Per customer phone call 3/5/25 3:50PM I have spent over $500.00 in money and time trying to resolve this issue and all the business has sent me are coupons for their products and envelopes that are too small for the items in dispute and that are not postage paid. I am not wasting my time on this if the business is not willing to meet me halfway.
  
  
  
  Regards,
  
  ****** ****
  

  

  Business Response

  Date: 03/05/2025

  Thank you for reaching out and we're sorry you're disappointed with our process. We did attempt to process your claim regarding your coat via digital claims and based on our knowledge of the product, do not believe our product could cause the issue we saw in the photos of the coat as the product is intended for most fabrics. While you did later mention a blanket, that was not included in your claim nor in the photos.  Please know, we've included the first two paragraphs of our initial email response as a reminder that filing a claim is not a guarantee of payment and where we recommend you retain the items in the event a physical claim is needed.

  If you would like to affix the return label to a box or other larger envelope, it will cover the postage to us for the coat, blanket, and Febreze product. If you need to purchase a box, please include the receipt with your mailing. Once the items are received, we’ll complete a full evaluation to consider the claim a second time.

  We hope you elect to complete the physical claim process. This give us the opportunity to either confirm our product was not at fault or if the product was used properly and is found to be at fault, we’ll know why this happened. As always, we respect the decision is yours.
  
  
  Excerpt from original email response:
  “Thank you for contacting us regarding your experience while using our Febreze Fabric Refresher. We’re sorry to hear of this and would be happy to start a digital claim for you. To better understand your experience and to make a decision regarding your claim, we would like more details and ask that you reply to this email, providing the information requested below. 
  
  Please know, that we cannot guarantee a decision can be made by our Damage Claim Team via digital claim, so we do recommend you retain all items associated with the claim, including the product used and items you’re seeking compensation for, in the event they need to be returned to us for a full physical evaluation. It’s also important to share that submission of a claim isn’t a guarantee of payment of that claim, but it’s our commitment to investigate fairly and thoroughly…” 

  Customer Answer

  Date: 03/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  The email instructed me to pay for a tracking service, and now I’m expected to purchase boxes just to send a blanket. The envelope they provided doesn’t even fit the jacket.
  
  I have already sent over 20 pictures, which should be more than enough for them to understand the situation. This entire process is unnecessarily complicated and has already cost me over $500 worth of my time.
  
  I will not be sending anything by mail or spending any additional money on this matter. The process is far too time-consuming, and the customer service has been extremely disappointing.

  
  Regards,
  
  ****** ****
  

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased teeth whitening kit in August of 2024...after using it for the entire time they suggested, I saw little to no whitening on my teeth. I sent in the refund request, as the instructions stated on the box. I included everything they asked for, name birthday, address and reason for refund. I did not have original receipt, so I had the store , costco, print one for me. This was Sept 9th 2024 10/29/24 I received a letter to include a receipt wirh the name of store. so I went online and printed a receipt from my account, which included then ****** name. Then 02/04/25 I recieved another notice telling me to "correct" the following: "Submitter must be the age of majority in their state" What the heck does that even mean? I am sending copies of everything I have already sent them... No phone number to call and ask what that means??? They have my birthday. They are just trying to get out of their guarantee and refunding my request. Sending in mail today.

  

  Business Response

  Date: 02/28/2025

  Thank you for contacting the Better Business Bureau (BBB) and Crest.
  
  
  We are very sorry to hear that you did not receive your refund. Although we do not handle promotions directly, we would be happy to assist. If you could submit copies of your submission for review, once they are received, we will recontact you with next steps.
  
  
  We look forward to hearing from you and appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 02/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included OUR R

   

  They did not give me a person or address to send my info to? If I just sent it to the company....where would it go???

  I need person/department and address to send my copies to.

  
  
  
  Regards,
  
  **** *******
  

  

  Business Response

  Date: 03/04/2025

  Thanks for writing back and we're sorry for any confusion. Please just submit the documents electronically to the Better Business Bureau, you can do this by taking photos or scanning the documents.

  We look forward to receiving the information. 

  Customer Answer

  Date: 03/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  I do not know how to attach my pictures, if (I've tried) and no address to send to?

  
  
  
  
  Regards,
  
  **** *******
  

  

  Business Response

  Date: 03/20/2025

  
  We’re sorry for any confusion, generally you can easily attach photos with your BBB complaint. Please look for an email directly from us in the coming days.

  Customer Answer

  Date: 03/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  
  
  
  Regards,
  
  **** *******
  

  Customer Answer

  Date: 03/24/2025

  I am trying to attach the documents they asked for it only let's me attach one

  

  Business Response

  Date: 03/25/2025

  We're sorry for any confusion, and we'd be happy to assist you. 

  While we do not handle rebates directly, we'd still like to assist you with this. To that end, please keep an eye out for an email from us directly regarding your refund.

  Customer Answer

  Date: 03/26/2025

  Better Business Bureau:

  I have not received the rebate card yet...but if I receive it...I'll will be satisfied. 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** *******
  

• Initial Complaint

  Date:02/24/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  P&G offered me a year of free toilet paper, then took it back, and agreed to settle for two $25 gift cards if I would drop my right to file a class action lawsuit. I agreed on December 22, 2024. I have not received the coupons and an earlier message I sent through their "contact us" resulted in my receiving a formulaic response that had nothing to do with my query.

  

  Business Response

  Date: 02/26/2025

  
  Thank you for reaching out and we appreciate the opportunity to research this further. Please know we checked both email address; ************************** and ************************* and neither were in the list of addresses the original email that was sent 12/16. Did you receive the original email at a different address? 

  So we can research further, please provide a photo of the original email you received from Charmin, showing the email it was sent to and the date.

  We look forward to hearing back from you. 

  

  Business Response

  Date: 03/20/2025

  We truly appreciate your patience and look forward to you letting us know when the debit card arrives.

  Kind regards. 

  Customer Answer

  Date: 03/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  Rosemary T*****
  

• Initial Complaint

  Date:02/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 16, 2025, I emailed senior management (including CEO Jon M******) at Procter & Gamble regarding a serious reaction to one of their affiliated products, framing and detailing the timeline of events, the specific product in question, medications used for said reaction, and a breakdown of recompense sought. While initially promised a resolution in this matter by senior management staff, I later received a phone call from a truly unprofessional “Global Consumer Relations” specialist whom accosted me for much the same information already provided in my multiple detailed grievances, and demanding information from me which I do not possess or feel comfortable providing (due to personal health matters and privacy laws). I was promised that this matter would be escalated to Procter & Gamble’s Executive Board for resolving, and to date continue to have my emails and calls ignored. At this stage, I am simply attempting to resolve this matter as amicably and immediately as possible with a fair compromise in order to bring resolution to this matter — as I am also presently dealing with serious matters of a personal nature revolving around a recent natural disaster in my area. Please escalate this matter urgently to your Risk Management department for immediate handling and resolution at this present stage. Thank you kindly in advance for your urgent response.

  

  Business Response

  Date: 02/26/2025

  Thank you for reaching out to the Better Business Bureau regarding Bevel. We were sorry to hear of your experience and since safety is our utmost priority, we appreciate you bringing this to our attention. As shared, all our products undergo thorough evaluations to ensure they are safe when used as directed; however, some individuals may have specific sensitivities to certain ingredients or formulations.
  
  In reviewing our records, we see that you are communicating with a Director within our company.
  
  Again, we appreciate your reaching out. 

  Customer Answer

  Date: 02/26/2025

  Better Business Bureau:
  

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  To date, I continue to provide the Company (and the noted “Director” Rosemary) with an exorbitant amount of personal, medical, and financial information to fully resolve this matter at the present stage and pre-litigation and/or Arbitration. However, to date, The Procter & Gamble Company continues to accost me for more invasive information to resolve this arduous and distressing matter, even in lieu of the grossly exorbitant amount of information submitted — all for what amounts to a profoundly modest recompense request. 
  
  Please be advised that as of today, February 26, 2025, I have submitted yet further documents & evidentiary support in this matter, and I look forward to its full and final resolution immediately and at the present, pre-litigation stage today.
  
  

  
  
  
  Regards,
  
  ** ********
  

  

  Business Response

  Date: 03/10/2025

  Thank you for your response. In reviewing your communications, we see that you're willing to return information requested via postal mail once you receive our mailing. Please let us know the tracking number when you return the requested items, and we'll have our team be on the lookout.

  Kind regards. 

  Customer Answer

  Date: 03/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

   

  I continue to await direct contact from senior management to fully and finally resolve this matter immediately. 
  
  
  
  Regards,
  
  ** ********
  

  

  Business Response

  Date: 03/18/2025

  Thank you for reaching out. In reviewing your case it appears you're continuing to work with individuals within our company to come to a resolution.

  We appreciate your patience and wish you the best. 

  Customer Answer

  Date: 03/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ** ********
  

• Initial Complaint

  Date:02/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern, I am filing a formal complaint against Procter & Gamble regarding an issue with an Oral-B order that has been handled completely unacceptably. I placed an order for an Oral-B iO Series 10 toothbrush (Order #: ******) , but I was instead sent the iO Series 8, which was not what I ordered. When I contacted Oral-B to correct the issue I had to wait nearly two weeks just to receive a return label in the mail to send back the incorrect product. After finally returning it, I was then informed that I would not be receiving a refund back to my original payment method. Instead, Oral-B insists on issuing a prepaid debit card, citing their “Money-Back Guarantee” policy. This policy should not apply to my case. The Money-Back Guarantee is for customer satisfaction—if I had changed my mind or was unhappy with the product. That is not what happened here. I returned the item because Oral-B sent me the WRONG product. This was an order fulfillment error on their part, and I should be refunded directly to my original form of payment, just as any company would do when they ship the wrong item. At this point, I have wasted an unreasonable amount of time dealing with this issue, and Oral-B has refused to correct their mistake properly. This is deceptive and unfair business practice—forcing customers to accept refunds in the form of prepaid debit cards when the error was entirely the company’s fault. I am requesting immediate action from Procter & Gamble to refund my money directly to my original payment method, as they should have done from the beginning. If this issue is not resolved promptly, I will pursue further action.

  

  Business Response

  Date: 02/21/2025

  Thank you for reaching out regarding your Oral-B purchase and we're sorry for the confusion. Be assured your disappointment that you received the wrong brush and not getting a refund using your original form of payment has been shared appropriately within the company. We have reviewed our records and the debit card for the Money Back Guarantee was requested 2/7/25 and should reach you in the coming days. We hope it is helpful to know that once received, you can call the number on the card to have a check issued in place of the debit card, this will allow you to cash the check and use as you would prefer.

  We appreciate your patience and wish you the best. 

  Customer Answer

  Date: 02/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  Hi,
  
  
  I still haven’t received any card, and if it’s still on the way, that means I now have to wait even longer just to request a check and then wait for that to arrive too. Ive had to do everything on my end to fix your mistake, and all this delay is completely unacceptable.
  
  
  You sent me the wrong item, and yet I’m the one having to wait over a month just to get my money back. Why is it so difficult to simply process a refund directly to my original payment method and resolve this properly? This should not be this complicated.
  
  
  I expect a real solution, not just another delay.
  
  
  

  
  
  
  
  Regards,
  
  ******* *
  

  

  Business Response

  Date: 02/26/2025

  We truly appreciate your feedback and want to assure you, the inconvenience you have gone through was shared within our Oral-B Team. To request a check in place of the debit card, you can call ###-###-####, prior to receiving the card. This will allow you to deposit the check to pay directly to your original form of payment. In the meantime, if you would like, I would be happy to send you several of our best coupons for some of our most beloved products. Please reply and advise if you would like for the coupons to be sent.

  
  We look forward to hearing from you.

  Customer Answer

  Date: 02/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  Hi,
  
  At this point, this whole process has been absolutely ridiculous. I’m moving tomorrow—this is my last day at this address—and I still have not received the prepaid card. I was told it would arrive by the 14th, but could take up to 2-3 weeks. Today marks 3 weeks since my return was received on the 4th, and I’m still empty-handed.
  
  
  I’ve called the Oral-B customer service number during business hours multiple times with no answer, and every time I try to use the live chat, it says there are no agents available. It feels like I’ve been going in circles just trying to get my own money back for a mistake your company made.
  
  
  If I don’t receive the card today, I won’t be able to get it at all once I move. I’ve been more than patient, but this is beyond unacceptable.
  
  
  
  Regards,
  
  ******* *
  

  

  Business Response

  Date: 03/05/2025

  Thank for you for your patience and we wish you the best with your move. Please know, if the debit card didn't reach you prior to your move and your mail was not forwarded, we can request the bank cancel the original card and send a new card to the new address. Please let us know how you would like to proceed.

  We look forward to hearing form you. 

  Customer Answer

  Date: 03/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  So after two months of waiting, I’m now being told that the card was never even issued because my apartment number wasn’t included? Yet now, you’re offering to send a “new” card to my updated address when the first one never even existed in the first place? This is beyond unacceptable.
  
  
  From the beginning, this entire situation has been Oral-B’s fault—you sent me the wrong item, made me wait nearly two weeks just to get a return label, and then forced me into this ridiculous refund process instead of simply issuing my money back to my original form of payment. Now, after all this time, I’m just finding out that I was waiting for nothing because of your company’s incompetence?
  
  
  At this point, I do not want another prepaid card issued—I want my money refunded immediatelyto my original form of payment. This is over $200 of my money, and you have failed to uphold your obligations as a business. If I am not refunded immediately, I will escalate this legally for breach of contract, deceptive business practices, and unjust enrichment since you failed to provide the correct product, refused to issue a proper refund, and have been holding my money for two months without resolution.
  
  
  Let me know immediately how you will proceed because I will not be waiting any longer. If I do not receive confirmation of my full refund to my original payment method, I will escalate this to my state’s attorney general, the Federal Trade Commission,and pursue legal action if necessary.
  
  
  Regards,
  
  ******* *
  

  

  Business Response

  Date: 03/18/2025

  We appreciate your patience, please confirm if the prepaid debit card issued for the Oral-B Money Back Guarantee arrived.

  We look forward to hearing from you.

  Customer Answer

  Date: 03/19/2025

  No, it hasn’t, which is exactly why I’m contacting you. I’ve already been told that the card was never even issued in the first place.
  
  

  

  Business Response

  Date: 03/19/2025

  Thank you for confirming that card has not reached you. Please know, we've had various interactions with you and in those you provided two different mailing addresses, one on "***** ***** **" and one on "******* ***"   You submitted the Money Back Guarantee using the “******* ***” address. Can you advise which address you’ve been checking?

  
  We look forwarded to hearing from you.

  Customer Answer

  Date: 03/19/2025

  I provided the ***** ***** **. address two months ago before I moved. I was told the card should arrive by February 14 since it takes approximately 10  days and my return was received on February 4. I stayed at that address until February 28, which was well past the timeframe I was given.
  
  
  When I still hadn’t received it, I contacted you again on March 5 for an update, only to be told that the card was never even issued in the first place. So yes, I did everything correctly on my end—I waited the full timeframe, followed up, and only provided a new address after I had moved because you failed to send what you were supposed to.
  
  
  Since you acknowledge there were two addresses in different interactions, you should also acknowledge why—because I had no choice but to give a new address after waiting a month for something that was never even processed. Instead of questioning me about addresses, I want my money refunded immediately, because this is beyond unacceptable at this point.
  
  

  

  Business Response

  Date: 03/19/2025

  Thank you. The MBG was sent to the address on the MBG submission, which is **** ******* ************************** ****** ** ********. If your mail wasn't forwarded with US PS and the card needs to be sent to **** ***** ***** ** *** ***************************** ****** ** *******, we'll need to cancel the original card and have the bank reissue to the **** ******* ************************** ****** ** ******* address. 

  We'll wait for your confirmation.

  Customer Answer

  Date: 03/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  
  So what you said contradicts itself. First, you said the MBG was sent to **** ******* **, but then you said if it needs to be sent to **** ***** ***** **, you’d have to cancel the original and reissue it… to **** ******* *** If it was already sent there, why would it need to be reissued to the same address? At this point, can you just confirm whether it was actually sent to **** ******* ** or not? 
  
  
  
  
  Regards,
  
  ******* *
  

  

  Business Response

  Date: 03/19/2025

  Our apologies for the typo and appreciate you pointing it out. Please see revised reply below and confirm

  1. Did you have your mail forwarded when you moved?

  2. If not, which address should we have the bank reissue the debit card to?

   

  Thank you. The MBG was sent to the address on the MBG submission, which is **** ******* ************************** ****** ** ********. If your mail wasn't forwarded with US PS and the card needs to be sent to **** ***** ***** ** *** ***************************** ****** ** *******, we'll need to cancel the original card and have the bank reissue to the ***** ***** ***** ** *** ***************************** ****** ** ******* address.

  
  We'll wait for your confirmation.

  Customer Answer

  Date: 03/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

   

  Yes, I had my mail forwarded, but as I already said, the card was never issued in the first place. An agent from Oral-B confirmed this on March 5th. It should be issued to **** ******* *** ******* ** *****, as I’ve stated multiple times. With all this confusion and delay, it would have been much simpler to just refund the order instead of all this constant back and forth
  
  
  

  
  
  
  
  Regards,
  
  ******* *
  

  

  Business Response

  Date: 03/19/2025

  Please know, we're sorry for the continued confusion. As shared previously, the debit card was requested on 2/7/25, this is in case ********. After the card is requested, the bank must process the card and ship it, the bank confirmed the shipping date of the original card was 2/16 to ***** ***** **, we’re unsure why USPS didn’t forward that one to your new address. I do see where you contacted us separate from the BBB communication this month and the advisor documented that in case, which the MBG debit card was not issued from. In that case the address was updated in both of the cases as it appears they found your original case after communicating with you.  If you would like to confirm the information above, please call our number and ask for a supervisor to confirm what mailing was requested on case ******** on 2/7/25. 

  
  We have cancelled the funds on the previous cards and requested a new card to the ******* ** address be issued, per your recent conversation we confirmed with the bank today that the replacement card was mailed by the bank on 3/17/25. It should reach you in the next 7-12 business days at the ******* ** address. Please know, consumers do have permission to access information about the debit card that the bank issues on our behalf, so you are welcome to speak with them at the phone number previously provided.

  
  We look forward to your reply.

  Customer Answer

  Date: 03/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  So you don’t have any way to get specific tracking on the card? Last time, I was told it was sent—by you and multiple agents—only to find out later that it was never actually issued after all that time waiting. How can I be sure this time is any different if you can’t even track the card?
  
  
  
  Regards,
  
  ******* *
  

  

  Business Response

  Date: 04/07/2025

  We were able to confirm with the bank the card was shipped and has had partial spend on it. We appreciate your patience and wish you the best.

   

• Initial Complaint

  Date:02/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/13/2025 I purchased Bounce Free & Gentle dryer sheets at a local grocery store. I am highly sensitive to neurotoxic chemical fragrances and cannot tolerate them in my home. This product clearly says "Fragrance Free" on the box. But as soon as I opened the box I realized it was anything but. Just having the box open filled my entire house with nauseating perfume that gave me headaches. I had to double bag this product in sealed plastic bags and put it outside immediately and even today, a day later, I can still smell it in my house. This is consumer fraud! Complete disregard for the health of people with chemical fragrance sensitivities and no way this product should be labeled Fragrance Free.

  

  Business Response

  Date: 02/20/2025

  Thank you for reaching back out to the Better Business Bureau (BBB) and Bounce. We’re sorry to hear about your experience with our Bounce Free & Gentle. 
  
  This isn’t the experience we want anyone to have and we appreciate your taking the time to let us know about it. You can be assured I will be sharing this with our P&G Safety Team and with the rest of our Bounce Team.
  
  Please know, safety is our top priority and all our products are thoroughly evaluated to be safe when used as directed. We recommend discontinuing use of the product. We may re-contact you to request further information. Also, please keep the product in the event we may need to retrieve it. 
  
  Although fragrance or perfume is not added to the product, they will have a scent due to their natural smell. 

  
  Since there's no masking fragrance added to cover this smell
  You may notice it before using the product.
  It should not transfer to your fabrics after use.

  
  Sometimes when in prolonged contact with strongly scented products, the "FREE" product can pick up fragrance from other nearby products. We recommend purchasing these products from retailers that do not keep these near scented products. Please keep an eye out for an email from us directly regarding compensation for this purchase.

  
  Again, we are sorry for your experience and appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 02/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *****
  

• Initial Complaint

  Date:02/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an e-mail from Procter & Gamble Comsumer Care, stating I won the Chairman sweepstake prize, Ref: ********, then the next day revied an email stating I did not win, and they made a mistake. But they will send me free coupons for Charman to make up for their mistake. Well, I received two $25.00 coupons for an oopsie the company made and tried to use them at ******** the coupon did not work. I was told by the manger that they never seen this type of coupons and they could not override at the register. Can you imagine the embarrassing feeling first thinking you won and then get coupons to not be able to use them sent by Procter & Gamble Distributing LLC.

  

  Business Response

  Date: 02/20/2025

  Thank you so much for reaching out and we appreciate your patience. I'm sorry to hear you retailer wouldn't accept the coupons, the coupons are standard type of coupon that P&G offers, but we respect that it is the discretion of the retailer to accept coupons or not. We appreciate the photo of the coupons, if you would please write void across them and send a photo back to the Better Business Bureau, we would be happy to send a prepaid debit card in their place.

  
  We look forward to hearing back from you. 

  Customer Answer

  Date: 02/21/2025

  Thank you, I have not received anything else from them but would take the cards instead of the coupons.

  

  Business Response

  Date: 02/21/2025

  Thank you very much for the photo of the voided coupons. We've requested the debit card, please look for it to arrive within three weeks.

  Again, we truly appreciate your understanding. 

• Initial Complaint

  Date:02/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I specifically started using pampers for the rewards program. Only for none of the rewards to work… I had 2 discount codes for Walmart and 2 for ******. None of them worked. Reached out via text and was corresponding via email. They told me I had used the codes which I did not and said they would supply a code as a one time curtesy only for that not to work either. And was then I was told I used that as well. I reached out to ****** spoke with a supervisor and they advised that one was canceled because I went back and added things to the order even though I had not submitted my order so the code was cancelled and the other 2 were never activated… how am I even suppose to use the “good gesture code” if it’s not active. I sent the correspondence to them only for them to claim they can’t get the screenshot when before they got the screenshot of everything else. I am a single mother so these codes mean great deal and puts me in a bind and to basically be told I’m lying about what I bought is astounding I even sent a screen shot of my orders of pampers from ****** where I had not bought pampers since 2022 for my niece. How is it possible for all the codes to not work! Then I get blamed fir it

  

  Business Response

  Date: 02/11/2025

  Thank you for contacting the Better Business Bureau (BBB) and Pampers.
  
  We are very sorry to hear that you are unable to access the ****** offers. We recently discovered an issue with our ****** offers and we continue to work to resolve this issue. At this time the ****** offers are not available in the catalog.  They will return when the issue is resolved. 
  
  In the meantime, please look for an email from our Pampers team with details about how we can assist.
  Again, we are very sorry for your experience and appreciate the opportunity to address your concerns.