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Business Profile

Real Estate

Cutler Real Estate

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Cutler Real Estate's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cutler Real Estate has 32 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/20/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Prior realtor for Cutler informed me on August 7th 2024 via text my earnest check was ready for release. I replied and asked if myself or partner could pick up said check from Cutler's office in ***** ****. She never replied. I followed with a text stating I reached out to someone else from her office and that person was helping me (the text was sent to her by mistake). She "liked" that text and followed up by stating "I'm no longer to contact her and to contact her manger directly. I should have the contact from when I 1st reached out to him a while back." I did speak with her manager Don on August 12th 2024. He said that the check was coming from Canton and he would get back to me on status update. I reached out to Don again on August 19th 2024 because I hadn't heard anything from Cutler. Don told me the same thing, he'll find out about my check and call me back. I never received a call back! I call the main office in ***** ****; no one answers and the calls go to voice mail. It's been nearly two weeks, and I haven't any answers on where or when I'll be receiving my funds.

      Business Response

      Date: 09/06/2024

      I received a series of phone calls from the complainant the morning of August 26th between 10:35-11:45 am requesting to pick up her Earnest Money Check.  I had my assistant make several phone calls and the complainant picked up her Earnest Money check by 2pm that same day.  I had no prior contact with the complainant and rectified the situation as quickly as possible in response to her complaint.  

      Customer Answer

      Date: 09/11/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********. In their response , the timing is way off. as well as the check was only printed a day before I picked it up. But it was told to me in writing that it was ready two weeks prior, which turned out to be a lie. They returned the money finally; yes. But only after I had to call all offices from ********** to Canton over nearly three weeks. 
      I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ******** ********

    Cutler Real Estate is NOT a BBB Accredited Business.

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