Complaints
This profile includes complaints for Pence Brothers Siding, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/23/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The concrete porch and step installed by Pence Brothers in 2020 has cracked and the facing has crumbled. Pence Brothers has acknowledged the issue, but has yet to present a repair plan.
Business Response
Date: 07/21/2022
[BBB Transcription via Phone]
I contacted the consumer and let him know we will get it taken care of.
Customer Answer
Date: 07/21/2022
I am rejecting this response because:
I only had 2 choices of accept or reject. The business responded but has not offered a solution to remedy the issue. They have asked me to recommend contractors to potentially do the work. I will respond to the business with contractors if I am able to identify some.
This issue is still open.
Customer Answer
Date: 10/11/2022
Consumer contacted the BBB via live chat. Stated the business has not been in contact with him and he would like the complaint reopened. 10/11/2022 at 12:05 pm.Business Response
Date: 11/03/2022
[BBB Transcription via Phone]
I have spoke with him this past week. I had a contractor go there earlier this week. He will be addressing the issue and get it taken care of.
Customer Answer
Date: 11/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.We will be scheduling repair work in the Spring of 2023 (customer request).
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