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Business Profile

Tree Services

Clearview Tree and Land Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/06/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this company to cut down part of a falling tree in my backyard on August 4th of this year. Moments after they left, we noticed that two of the large tiles of our bluestone patio were broken. We called immediately afterwards, within minutes, and couldn't get in touch with anyone. My husband then sent pictures of the damaged patio and no one would return our messages. Finally, on 8/22 I got in touch with the tree cutter, who said that he would help us get reimbursed as soon as I could provide him an estimate for the repair work. It took a few weeks to get the estimate, and when I got in touch with him again, he seemed agreeable at first, but when I told him what the repair was going to cost, he claimed that he didn't remember there being a patio at my house. Then he said to send him the pictures of the broken stones again. I sent him the pictures, spoke to him one more time, and he just argued with me, saying that he didn't believe it would cost that much. Since then, he has not answered any of my calls or returned my messages.

    Business Response

    Date: 10/11/2022

    Hello **********,

    I apologize for the 2 broken tiles and the miscommunication. We will reimburse you in the amount of $650 for the 2 broken tiles. Thank you.

     

    Customer Answer

    Date: 10/12/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *****************



     

Clearview Tree and Land Corp. is NOT a BBB Accredited Business.

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