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Business Profile

Mailing Services

The UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/11/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello I placed an order with the company FASHION EFFECT STORE ON 09/28/2023. APPARENTLY IT WAS DELIVERED TO A DOCK WHERE MY BUILDING DOES NOT HAVE A DOCK AND SIGNED BY EITHER THE AGENT WHO DELIVERED IT AND FALSIFIED MY SIGNATURE OR THE HOUSE IT WAS DELIVERED TOO, SOMEONE ELSE SIGNED WHO WASNT ME. IT IS UNACCEPTABLE THAT MY PACKAGE WAS LEFT AT SOME DOCK DUE TO THE INCOMPETENCE OF THE EMPLOYEE. HE LOST MY PACKAGE. I already submitted q claim with *** BUT THEY REFUSE TO HELP ME GET BACK MY PACKAGE!!!!!!

    Business Response

    Date: 11/01/2023

    I'm sorry but this is the wrong address and wrong store you contacted. This a *** Store that does the shipping locally and doesn't deliver packages the *** Hub in *********************. is the truck delivery facility where the packages go out to the customers.


    This store has no control of the actual delivery of packages, its a franchised store individually owned

    The Maspeth location number is ************

    Thank you and hope you can get everything straighten out

    This is the second time, please get your facts straight.


    The UPS Store

    ***

  • Initial Complaint

    Date:07/17/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My *** package last appeared on *******'s *** site on July 13th, and there have been no updates since then. My package has high value and shipping costs, but *** customer service personnel have never provided any useful information or contact information for the final package transfer station.my *** tracking number is ****************** I need *** to compensate me for the package value and shipping cost

    Business Response

    Date: 07/22/2023

    Good afternoon ***** *********, the package concerning  ***************** was delivered, and is trackable on the *** website as shown on the attachment.

    But the concern of this shipping process has nothing to do with the UPS Store, it should be directed to *** Customer Center at **************************************************

    The UPS Store is a franchise store not a corporate center and are two separate entities

    Thank you for your concern

    The UPS Store ****

    ***

The UPS Store is NOT a BBB Accredited Business.

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