We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Arborist

Tree Tech Tree Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Arborist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/24/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired said company which provided an estimate which I agreed to. However I was not present when work was done and they charged me for an hour and a quarter more at a rate of $549.00 an hour. They just performed the extra work without calling prior for my approval. I was charged an extra $701 which I was surprised with. I paid the money owed but feel I was taken advantage of. The owner claimed thats why he doesnt like guessing with the estimates but I felt that they should have been as close as possible to the estimate. He also claimed he video tapes from the time he starts the job until its finished and when I asked to see it I got no answer. The owner also came to my house UNINVITED to explain why he charged me what he did. Needless to say it didnt go well because I couldnt agree with his justification for the extra charge. When his office mgr. called the day the work was complete I thought she was just calling to tell me the job was finished. Instead she was calling to tell me I owed them more money and claimed everything was listed in the estimate I approved. However they stated the extra work was to eliminate dead branches for our safety so we didnt have to call them back later so they just did anyway without letting me know prior. If she was able to call for the additional money on the work I didnt approve then why couldnt they have called to ask if it was ok to perform the extra work beyond the so called estimate. I just feel they hooked me on the low estimate and then took it upon themselves to chisel more out of me

    Business Response

    Date: 02/08/2023

    Complete misrepresentation, but that's what complaining on the internet is for..

    Short answer: ************************ is a liar. Can't even pretend it's a misunderstanding. It's an intentional lie for monetary gain.

    Long answer: Read below.


    ********************













    (This is cut & pasted directly from his estimate)
    _
    Remove Limbs Off Large Oak
    That Go Over Pool Deck
    Left Side Of House
    *Cut any logs to @6'
    (If Possible)

    Best guess: ****hr.

    For those times when we are not sure how little or how much a tree will be trimmed.
    *Standard one-way travel

    *Our best guess is ****hrs. (+Travel)
    Any additional time beyond our "best guess" will be billed at $549.00hr.

    He threatened to cancel payment, and was told material would be returned to site, we don't dispute that. People should pay for services they order.

    He intitiated a dispute with his credit card company, and his OWN CREDIT CARD COMPANY found in our favor.

    This is just a cheap man who's used to getting his way lashing out because he wasn't bowed to.

    For an idea of "state-of-mind", he has called 911 over this....threatened abuse of power by his 2 sons who are apparently local state troopers, claiming "You won't leave your driveway without getting pulled over".


    No thanks, let the people know the truth.

    We have served ******+ customers. We have a SINGLE bad review with the BBB.

    Does this say suggest something negative about us, or about ***********************************?

    Thank You.

Tree Tech Tree Services is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.