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Business Profile

Custom Logo Apparel

Pula's Kraken Customizing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Logo Apparel.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/11/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $350 to have 21 shirts and 1 apron customized. She is refusing to provide the merchandise. She moved from Rensselaer, NY to someplace in Utica, NY. This was a verbal agreement. The police have given her until 8/26/2022 to provide a refund or the merchandize or they will pursue a warrant for larceny..

    Business Response

    Date: 09/15/2022

    This complaint is ridiculous.. First of all he only paid $200 for 10 shirts and they were mailed out to him. This man is a con artist and I have seen him do this to other people. i told him it would be 4-6 weeks for the merchandise after e irving payment and he called the cops 2 weeks into the job. i told the police that it was going to take longer than that via our verbal agreement. i finished the job a week after talking to police and the merchandise was mailed out. This behavior is outrageous and i've tried contacting the customer numerous times since i talked to the police with no response. 

    Customer Answer

    Date: 09/15/2022

    Better Business Bureau:
    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    Regards,

    ***** ******** **

    This person is a liar. I have given $350 total and she keeps trying to get more money out of me. She has also made no contact with me. I'm the one always initiating contact and then she requests more money. I have seen no proof she actually has my merchandise ready. I want my merchandise or money back.



Pula's Kraken Customizing is NOT a BBB Accredited Business.

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