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Business Profile

Optometry

Ultimate Spectacle

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometry.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 15, 2023 At around 3 pm I ordered two pair of eye glasses. The representative *** ***** said they will start on lenses in the morning. That night I changed my mind. I called first thing in the morning, as soon as they opened at 10 am. I said I want to cancel my order. She told me there are no refunds. NO ONE TOLD ME THAT NOR DID I SEE ANY SIGN SAYING THAT. (They claimed it was on the door but I went back and took a picture to confirm it was not there - attached ) I went back and forth with the manager, *********, over the next couple of weeks. She was and still is 100% inflexible. They still have my money and will not refund it even though I have no merchandise.

  • Initial Complaint

    Date:08/17/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to purchase glasses at the business Ultimate Spectacles. The woman who first serviced me was a new employee and not properly trained to explain my purchase and all options available I was lead to believe that I had 30 days to return my purchase if unsatisfied for a refund I was even told to write my purchase date down on my paperwork as a reminder. The lenses were not made how I wanted them and I cannot even see out of my glasses. When I returned well within the 30 day period I was told I cant receive a refund only store credit not to mention that it would cost an additional $200 to fix my lenses properly. I was not informed of the difference between different types of lenses and the difference in price the whole thing was massively confusing and not explained properly. I cant afford to pay more money why would I want store credit when I can find a cheaper option which I would have done if I was aware of the price and difference in the lenses. I would like your help resolving this problem in receiving a refund for my purchase. Thank you for your time in dealing with this situation.Sincerely;*****************************

Ultimate Spectacle is NOT a BBB Accredited Business.

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