Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/27/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I arranged a Car rental in ***** for 2-4-2023 to 2-11-2023 from ***************. I got a confirmation of the rental from *************** for a car from ACO Rent a Car with a confirmation number o* ********** for $198.25. When I got to the airport to pick up the car from ACO Rent a Car, I was told I was not on the list and that they had no car available. In desperation, I went to 3 other car rental companies and they did have a car. I went to **** and they had a car but I paid $1319.00 for the car. I am seeking redress for the difference in the rental cost. I feel that *************** made a rental agreement that they failed to honor. They are not a reputable source to rent from and they should honor a rental agreement. Can you please file a complaint for me in this matter Thank You ***********************
Business Response
Date: 03/13/2023
We appreciate you bringing to our attention your experience with one of our rental car vendor partners ACO in *****. My deepest apologies for any inconvenience that was caused. Wed love the opportunity to regain your trust and our customer support team has reached out directly to discuss how we can work with you to deliver a solution that meets your satisfaction.
Thank you,
*****************************
Customer Answer
Date: 03/14/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. **********; fron *************** is actively trying to resolve my issues and has promised to get back to me with a settlement. I await her final reply to final resol*****
Sincerely,
***************************
Initial Complaint
Date:01/17/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I rented a car on 10/19/22 in *****. I had to provide a deposit of $150. I have been trying to get back my deposit since October 2022. Every time I call they say in a few days. A 2 1/2 day rental of a used vehicle with 100k miles on it should not have cost $300. The deposit is a gimmick for you to overpay with no intention of getting a deposit back.Business Response
Date: 01/19/2023
We contacted the rental supplier on the customer's behalf regarding the unreturned deposit. They informed us that their legal team is working with the customer's bank on the issue. We instructed the customer to reach out to her banking institution for further information.Customer Answer
Date: 01/24/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************************************
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