We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Commercial Roofing

Five Star Roofing Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Roofing.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had Gutters installed that incl new gutters, downspouts and gutter guards in March of 2023. This company uses a logo of BBB accreditation which unfortunately I did not verify. The job included a 5 year guarantee on the workmanship and products. I was concerned with the quality fo the gutters and the gutter guards when the job was completed. I was assured that not to worry anything happened he would honor the guarantee. Well I was right they didn't even survive the first winter with a good wind storm. I have made multiple hone calls and sent multiple emails all of which go unreturned. funny how when I was deciding on the job I got return calls within the hour.

  • Initial Complaint

    Date:10/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired **** from Five Star Roofing to replace my siding& roofs because of leaks& after he subbed out my job to another contractor I still have leaks. They also didn't dispose of the debris properly & I had to pay additional money to my own plumber to clear out my sewer after these workers put the debris down my sewer. I informed **** of this but he refuses to reimburse me. His workers were also urinating in between my& my neighbor's home but I didn't notice till after they had finished the job. Their inexperience also caused my neighbor's home to have a leak when they didn't have one before. My neighbor got another roofer to look at the ********* said Five Star Roofing's work was an "amateur job". I now have to find a real roofer to come& try to figure out where the leaks are coming from. I want to be reimbursed for my plumber's bill& to find another roofer.

    Business Response

    Date: 10/24/2023

    Hello we are very sorry for any inconvenience please contact customer support for any inquiries you might have thank you and have a great day! 

  • Initial Complaint

    Date:08/15/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Shortly before the pandemic. I spent close to 20k to do my roof over. The roof still leaks until this day (Aug 2023) **** promised a warranty but never deliver on his promise. Would not recommend this company. He now says to spend more to do any extra work. The receipt I received also looks sketchy and fictitious

    Business Response

    Date: 08/29/2023

    Hello we will contact you and assist the situation the best of our capabilities we are sorry for any inconvenience.

  • Initial Complaint

    Date:11/01/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did my roof job with five star roofing on ***************************************** ************ and sign a 15 year warranty if any leak reoccur they would come out at no additional charge. Now they have not come out fix anything. my cell # is ************

    Business Response

    Date: 11/08/2022

    Hi pastor this is **** as we discuss I will send my ******* out to do any repairs needed on our work that was preformed we are very sorry for any inconvenience and will come out to assess the situation thank you Pastor

    Customer Answer

    Date: 11/21/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     Hi. **** keep saying that he's sorry and he going to send his crew, but one of his worker told me he will do the job but I will have to pay the worker not the company. I feel that the company should come out and do the job not a worker on the side and then asking me if there is any cost i will have to pay the worker.  

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *************************




     

    Business Response

    Date: 12/05/2022

    I apologize for any inconvenience I will call you and we will speak over the phone to handle this madder thank you. 

  • Initial Complaint

    Date:05/03/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Nov 8, 2021 I hired Five Star Roofing to fix a leak around chimney. I paid $3,200 and was given a 10 year labor and material warranty.The roof still leaks, I have contacted Five Star Roofing on many occasions and was told they will send someone to fix it; that was over a year ago. No one came; Five Star Roofing is just pushing me around.I would like my problem fixed as per their contract. Thank you.

    Business Response

    Date: 10/25/2022

    From: Five star Roofing <***********************************>

     

    Hi Im responding in reference to this complaint ID. NUMBER ******** 

    we are very sorry for any inconvenience to this consumer *************** we would be more than happy to assess the situation and do any necessary repairs at our own cost. We understand his frustration and we will do whatever it takes to fix this leak. Unfortunately the secretary we had was not forwarding our messages to us so we was un aware of the situation and we was un aware we received this complaint with BBB now that we know we will do whatever it takes to fix the leak. 

    Customer Answer

    Date: 10/28/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

     
    The business has not yet contacted me to fix the roof.

    I would be happy to have the roof fixed.

    Please ask that the promised repairs be done as early possible.

    Thank you for your intervention and help. 

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *********************




     

    Business Response

    Date: 11/02/2022

    Hello we will gladly come and assess the roof issue your having we are very sorry for any inconvenience I will contact you personally in regards to setting up a time and date to come and fix the roof thank you very much for your patience and understanding.

Five Star Roofing Co. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.