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Business Profile

Charter Bus

Logan Bus Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Charter Bus.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/04/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The vendor (LOGAN BUS COMPANY) provides school bus transportation. I as a driver worked with them however last year on 09-16-2024 I submitted a resignation letter. Now recently I decided to do business with a completely different school bus company and encountering issues because Logan Bus Company is holding my OPT (Office of Pupil Transportation) certificate hostage. They refuse to release my certificate to this day despite I have left their Company long ago. When I have contacted them , they mention it takes 1-7 days (when it does not take more a few minutes) and now it is past their supposed 7 days and still not resolved. Also they started questioning if I have remaining debts as an obstacle to why they have not done their work since last year , when in fact everything on My end is clear.

    Customer Answer

    Date: 02/06/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ******* *********



     

  • Initial Complaint

    Date:09/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom It May ********* am writing you in regard to my daughters transportation from school around 9am on Monday, 9/18, to inquire about the bus scheduled to pick my daughter up from school. The person who answered the phone said that a bus was scheduled and there were no issues. The bus never showed up. When I called the company around 3:45 the same day, I was told that the bus route was not activated and there would be no bus that afternoon. When I asked why I was given different information earlier in the day, a young man named ******* who is the dispatcher hung upon me. I called again around 2:30pm this afternoon and got no answer. I just personally think that entities we entrust our children with should have better business practices than this. Parents are supposed to make sure their kids have transportation and we need the cooperation of the company providing the service to do so. This is Bad Business. Best Regards,**********************************

  • Initial Complaint

    Date:02/02/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My child is on bus route N884 . since September this bud has yet to be on time they have changed bus matrons.they take our numbers and dont communicate with us the bus comes at a different time everyday we never know when .when we call the base we get no answers or we get disrespected and hung up on .this is no way to conduct business. They literally had my child standing outside until after 9 one day we call the complaint number we get no results

  • Initial Complaint

    Date:06/27/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Logan bus company consistently is late picking up school children to go to school or late picking the children up to take them home. The ************* of the company never answers the phone or responds to phone messages. *** public schools should really stop using them.

    Customer Answer

    Date: 07/21/2022

    Better Business Bureau:

    At this time, I have not been contacted by Logan Bus Company regarding complaint ID ********.

    Sincerely,

    *************************

Logan Bus Company is NOT a BBB Accredited Business.

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