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Business Profile

Email Service Providers

Slic.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/06/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    SLIC internet provider is the company is my ISP I pay $100 per month to them in return for internet service My service has been up and down since March 27th /completely down since 4/6. They do not provide troubleshooting or tech support ON THE WEEKEND. I do not want to pay for the down time if they can’t pay someone to work on the weekend to repair their service. I submitted 3 tickets and made 3 phone calls to their “support line” (which is false - there is no tech support offered”.)

    Business Response

    Date: 04/08/2024

    Good Afternoon, 

    In regard to complaint ********, we do have a ticket open for the customer. It is part of a larger issue, not just at the customers location. Customers ticket number is ****** which goes along with Master Problem ******. Customer is not currently without service, they have not been without service for more than 48 hours which is our repair window. We are currently working on this issue. In addition the after hours on call techs do have troubleshooting steps that they have been supplied with and use on every call. Customer has spoken with one of our outside plant technicians as well Yesterday Sunday the 7th and were given the explanation and customer was satisfied with the response per tech.

     

    Ashley L*****

    Customer Service Team Lead

    Customer Answer

    Date: 04/08/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  


    Regards,

    ***** ******




  • Initial Complaint

    Date:06/08/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am owed a refund from a cancellation of services in March. Instead of refunding the amount I received a statement in June for services never rendered in the exact amount that was to be refunded. SLIC will provide no explanation to what the miscellaneous charges are comprised of.

    Business Response

    Date: 06/27/2023

    Customer has been refunded $2.65 to the original Credit card payment.

     

    Thank you,

     

    Darlene

    Customer Answer

    Date: 06/28/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***** ***********




  • Initial Complaint

    Date:09/15/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have called this internet provider on Monday paid for service and was told the internet would be on in 24-48 hours. It’s now been 4 days and they keep trying to charge me someone else’s past due bill even though weve sent in out ID and lease agreement proving we aren’t the same residents as before and they say it’s policy to charge the past due bill even if it’s not you the new customer that is requesting new service that owes. Last I checked this is illegal to do for lot rent so how could it be legal in this “policy”

    Business Response

    Date: 10/28/2022

    This customer is an Authorized user on the account in Question.  He is right in the fact that, we did not turn service on within 24 to 48 hours.  This Location does have a written off account associated with it and we did not charge the new renter for the previous tenant’s account.  We did however require the first month service paid in advance, which is the screenshot that was provided to you from Ion.  Service is up and running after we did our preliminary review to make sure that there were not fraudulent activities going on at this location.

    Customer Answer

    Date: 10/28/2022

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The business response doesn’t explain how having me do a debt collection service for them, as their stipulation to get my service turned on, is not fraudulent. The debt should have been taken care of by a debt collection agency. Not repeatedly telling your new customer to get ahold of the previous tenants and make them pay their past due bill. In which I did solely for the purpose of getting your company to give me the services I had already park for weeks prior.  Regards,  *** *******  

    Business Response

    Date: 10/31/2022

    This customer is an Authorized user on the account in Question.  He is right in the fact that, we did not turn service on within 24 to 48 hours.  This Location does have a written off account associated with it and we did not charge the new renter for the previous tenant’s account.  We did however require the first month service paid in advance, which is the screenshot that was provided to you from Ion.  Service is up and running after we did our preliminary review to make sure that there were not fraudulent activities going on at this location. Respectfully submitted, Darlene

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