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Business Profile

Gutter Contractors

Maximum Gutters and More

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gutter Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had Ian Powers and his crew install new gutters and snow bar around my home. Messaged him before winter started about the gutters not draining properly, but he was unable to make it out before snow started falling too heavily to safely check. During that first snow, the snow bar he installed ripped right off of the roof in almost every location it was installed. When I looked closer it had barely any screws attaching them to the roof, so of course they'd get ripped off easily. I told him about it and said that it would also need to be fixed when he came to assess the gutter draining issue. This spring I messaged him again about coming to fix the snow stop and assessing the gutters. He said he'd come by March 17th 2025 at 10am. I messaged him at 1030am on the 17th asking when he'd be arriving to only get a message back saying he needed to reschedule to the 18th because his vehicle broke down. I reluctantly said OK, but the following day when I messaged him at 1045 about what time he'd be showing up, he never answered. When I called him using my wife's phone a few days later he answered right away though. The broken snow bar has also caused damage to the gutters and roof from scraping back and forth from the wind all winter, not too mention there's no way of telling how much of any water has been leaking through the screw attachment points left behind by the snow bar. He has a 10 year warranty listed on his invoice, but with all of this he's obviously not going to fulfill it, and I wouldn't feel comfortable having this company back to my property after this anyway.

Maximum Gutters and More is NOT a BBB Accredited Business.

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