We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Storage Units

Secure Self Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

This profile includes complaints for Secure Self Storage's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Secure Self Storage has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Secure Self Storage

      1774 Broadway, 17th Floor New York, NY 10019

    • Secure Self Storage

      1037 Zerega Ave Bronx, NY 10462

    • Secure Self Storage

      1725 West Farms Road Bronx, NY 10460

    • Secure Self Storage

      12015 Flatlands Avenue Brooklyn, NY 11207

    • Secure Self Storage

      1060 Wyckoff Ave Ridgewood, NY 11385

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/24/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the storage to to find rats had destroyed my property.In addition I wanted to discuss what insurance policy I had I was advised by regional manager ************************* that I had a policy on file and I just wanted to discuss the particulars when approaching the faculty on May 7 I was assaulted by property manager ******* and her Son. I came to the faculty just to discuss issues and to retrieve an item and because of me being afraid of the rats inside I felt that it was a need for me to discuss my entry into the storage the insurance that I have obtain with them I knew nothing about while asking questions a young man in the storage reached to pull something out to assault me and I contacted the property manager Mr. ************************* which took almost 3 weeks to contact me about the assault in the meantime I was not able to retrieve item for two weeks. Manager ************************* later gave me an access to get some of the things out of there. I filed an insurance claim on April 27 it was asked of me to go inside to take pictures. I really wasnt able to get all the pictures that I need. however the storage manager advised me April 30 he would close my account he would refund me a months payment and he would also refund me back any late fees. I reported originally February a week ago I discovered that there were water damage to my property as well I reported this to the insurance company 5/18/24 insurance company ask me to go to storage and get evidence at first I thought it was rat f**** there is rat f**** in my storage but theres also multiple water damages insurance company advised me that they are a out-of-town company and to get evidence of water leak. ***************** agreed to trash out any remaining items free of charge an promised to make a refundable payment. **** promise provide a trash bin on Saturday 5/25 now because I contacted call center to address collection calls and threatened legal action he is not accommodating me will charge me for storage

      Customer Answer

      Date: 06/18/2024

      Better Business Bureau:

      At this time, I have not been contacted by Secure Self Storage regarding complaint ID ********.

      Sincerely,

      *************************

    Secure Self Storage is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.