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Business Profile

Security Guards

Matrix 360 Security

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Guards.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/03/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for a job on indeed for front desk receptionist & received a call a few days later to set up an interview, I rescheduled the interview 2 different times. The day I finally went I spoke with a woman who told me about the third party company she worked for & how Id be in different buildings checking IDs & what if have to do day in day out. She then told me I had to spend a certain amount of money for security training which was off putting because I knew places that gave you training & your security license for free & once I told her that she looked defeated. We continued to talk & the whole interview lasted about an hour , she told me I didnt have to pay that same day but if I wanted a job there was a holding spot fee of $150 & the rest of the $300 she scammed me for was for OSHA 30 hour training & after Id have to start training for security & then Id have to pay some more money along the way then Id have my license. Her bosses came in at one point while we were talking & one asked if I was signing up & she said yeah & he asked if I paid yet & she let him know I paid only $150 & he started talking aggressively & told her I needed to pay the $450 & to always charge the $450. I had recognized the mans voice because during the first call I got I was given a ********** called it 2 different times to reschedule , before the call ended I asked for the mans name just incase & he told me in a rude tone You dont need to worry about me just show up to the interview & hung up. About a day after the first call for the interview I received a call for the position again but from a different person this time it was the woman that ended up interviewing me when I asked if this was for Matrix 360 the woman said no so I just thought I had applied to two different ************ let me know there was $150 I had to pay for the proper CPR training. I told a few people I know that work in security what happened & after thinking about it I realized I got scammed

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