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Auto-savings.com
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BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Auto-savings.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 10 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/03/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep receiving calls (about 100 in the past two months) from ************** and ********************* regarding a vehcile I purchased form CarMax a couple years back. A quarter of the time I ask to be take from the list as I am already on the *** list. However, the most recent call today (at 10:51 AM CST from ************), I explained the situation and told the guy that I've gotten 100+ calls and need to be taken off. He again me asked "So you dont have the vehicle? Answer the question and I'll stop ******** calling you ******".... The calls are messing with my business as I have to answer my phone for work. I just want them to all stop.

      Business Response

      Date: 08/24/2023

      Hi ****, 

      We apologize that this was your experience. I have gone through and ensured you are on the *** list. 

      Cheers,

       

      -Team ****

    • Initial Complaint

      Date:06/02/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have verified that i am on the *** do not call list, and am still getting calls. They say filled out a survey that gave them my info that i did not.

      Business Response

      Date: 06/16/2023

      *****,

      Thank you for bringing this to our attention. We will work to resolve this.

       

       

    • Initial Complaint

      Date:05/11/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company will not stop calling me I am listed on the *** list and have asked them to remove me from their list at least 10 times. I have blocked every number they call from and still contunie to call from a new number I have had it up to the skies limit with this company. This is spam and should be charged for calling people that have asked to be removed from their list!!

      Business Response

      Date: 05/24/2023

      Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We will do everything we can to resolve the issue as quickly as possible.
      If you have any further questions or concerns, please do not hesitate to contact us.

    • Initial Complaint

      Date:05/11/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a robot scam call they are trying to get people to say yes over the phone so they can bill them . So you ghet the call and there is a voice on the other line who ask are you there? this is a scam i don't understand how they got to be in the BBB but honestly there should be a vetting process. They have called me once a day every day for over a month.

      Business Response

      Date: 05/24/2023

      Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We will do everything we can to resolve the issue as quickly as possible.
      If you have any further questions or concerns, please do not hesitate to contact us.

    • Initial Complaint

      Date:05/09/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company representatives make daily calls to my phone. I have requested to be removed from their files multiple times and all requests have been ignored.

      Business Response

      Date: 05/24/2023

      *****,

      Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We will do everything we can to resolve the issue as quickly as possible.
      If you have any further questions or concerns, please do not hesitate to contact us.

    • Initial Complaint

      Date:03/08/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business has called me 3 time a day for the past two week. I have not visited their website to fill out any forms. I answered the first time they called and requested to not receive any calls. It has been two weeks since I have requested them to stop calling and I have receive three calls a day since then. At this point it is starting to feel like harassments. I have tried to block the number. But that doesn't work since they call you from a different number every day.

      Business Response

      Date: 05/24/2023

      ***********,

      We appreciate you notifying us about this matter. We apologize for any inconvenience you may have encountered, and we assure you that we are fully committed to resolving the issue promptly.
      Should you have any additional inquiries or concerns, please feel free to reach out to us without hesitation.

    • Initial Complaint

      Date:01/19/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is constantly calling my cell phone even though I have made three requests to remove me from their call list and they have not done so. They claimed I signed up for a call from this company which is not true. They call me at all hours of the day and night from multiple numbers. I want my phone number removed from their call list immediately and I want a written confirmation that this company will not sell or give my information to another company - I hereby revoke any consent previously implied by any entity that sold/gave it to them. They may not reuse my personal information which includes the phone number ************ for any purpose whatsoever. Numbers called from:************ ************ ************

      Business Response

      Date: 05/24/2023

      *******,

      We appreciate you notifying us about this matter. We sincerely apologize for any inconvenience you may have encountered. Rest assured, we are committed to promptly addressing and resolving the issue at hand.

      If you have any additional inquiries or apprehensions, please feel free to reach out to us without hesitation.

       

    • Initial Complaint

      Date:01/10/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I get constant calls every single hour from 'Auto-savings.com' and it's been having for 3 weeks now. They have a fake recording telling me how they've partnered with *** Boys and other companies to help me get lower costs on auto repairs and oil changes. I've made repeated requests for them to take me off the list and they keep blowing up my phone non stop.

      Business Response

      Date: 05/24/2023

      ****,

      We appreciate you alerting us to this matter. We apologize for any inconvenience you may have encountered. Our utmost priority is to address the issue promptly and efficiently.

      Should you have any additional inquiries or concerns, please feel free to reach out to us without hesitation.

    • Initial Complaint

      Date:01/05/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I receive multiple calls a day from this company, I have not requested any auto quotes. I have asked multiple time to be removed from the call list and block each number that calls, the just use a different number to call again.

      Business Response

      Date: 05/24/2023

      We appreciate you notifying us about this matter. We apologize for any inconvenience you may have encountered, and we are committed to resolving the issue promptly.
      If you have any additional questions or concerns, please feel free to reach out to us without hesitation.

    Auto-savings.com is BBB Accredited.

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