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Business Profile

Investment Management

Foresters Financial Holding Company, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Investment Management.

Complaints

This profile includes complaints for Foresters Financial Holding Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Foresters Financial Holding Company, Inc. has 54 locations, listed below.

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    Customer Complaints Summary

    • 29 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/19/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Insurance policy cover my children. I didnt realize it was a riders policy which my children would age out of at 25. My children are now 30 and 29. I called the company to question them about still charging me without notifying me the past five years. They stated I was still of child barring age so they continued to charge me. I will be 60 in May plus has a hysterectomy when I was 36. I asked for a refund of the last 5 years which was an extra $10 total for both children. They told me no. I didnt insure future pregnancies only the two children I had because my tubes were tied. I said if you knew my children aged out then you knew you should not have kept charging me.

      Customer Answer

      Date: 03/18/2025

      Better Business Bureau:

      At this time, I have not been contacted by Foresters Financial Holding Company, Inc. regarding complaint ID ********.

      Sincerely,

      **** **********

    • Initial Complaint

      Date:01/31/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I'm hoping someone here can help me with truthful answers about why it is taking so long to get my cash value money after canceling my certificate. I have been told two different stories after calling the support line. I was told it takes 21 days to process on the first call. On the second call (after 27 days) I was told it takes 35 days to process. What is the truth? Why is *** doing this to me after over 40 years as a member? Is IOF in financial trouble and unable to pay out what they owe? It has now been 29 days since I submitted my request and still nothing. Why is the "Process" taking this long to get the money owed to me? Why do phone support representatives keep telling me different stories?

      Customer Answer

      Date: 02/25/2025

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Foresters Financial Holding Company, Inc. has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      **** *****

    • Initial Complaint

      Date:12/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to a loan off my insurance policy. I have been getting the run around about a check that they say was mailed out on November 18, 2024. It has been past ten working days. I have requested to speak with a supervisor. I have been denied the right to speak with a higher authority. I have been told several different stories about the mailing of the check.

    • Initial Complaint

      Date:09/16/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sale agent mislead us into giving out bank information for fraudulent product. Later stated he never use the product and did not understand how it works. Wrong amount was being deducted from our bank account. When called for information refund, and cancelation we were being played. **Misappropriation of Funds**: A sum of $2,000 was debited from my account without proper authorization and agreement. Despite numerous attempts to resolve this matter through customer service, We have not received any satisfactory explanation or resolution.3. We had to request stopped payment from our bank after numerous conversations with customer ******************** and sales agent. The funds deducted are still not refunded.

      Customer Answer

      Date: 10/11/2024

      Better Business Bureau:

      At this time, I have not been contacted by Foresters Financial Holding Company, Inc. regarding complaint ID *********

      Sincerely,

      ****** ******

    • Initial Complaint

      Date:05/07/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cash out my policy for 17yr they tell I don't have any money

    • Initial Complaint

      Date:02/28/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is the worst. They have terrible customer service and can't explain anything in ******** terms. I orginally called to take $ out and found out that it wasn't anything like what I thought it was & this has gotten me into a wild goose chase. I got this to help accumulate assets to provide income for retirement. What I got from foresters does not seem that this is the same thing as ****** ******** Varriabe annutity. I have asked that it be explained to me. My agent ***** got me this because it was the only one that would do medical, but she do not research it at all. I have asked for 2 illistrations 1 variable and 1 level to increasing for over 1 month. I have talked to 1/5/24 Maija, 1/9/24 moose, 1/17/24 moose, 2/8/24 *********, 2/9/24 ***************** 2/12/24, *************** & again 2/23/24 ********** They said I should get a call today 2/23/24 we shall see.

    • Initial Complaint

      Date:02/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had made a visit to there website and immediately was was contacted by ******** and set up an inhouse appointment i was told many things upon sighning documents with the representative and one was i could use my benefitsimmediatly this was not true after a year went by i could to use my plan and was told no and that i should have read closer to my plan i would not have sighned if that was the cas i believe that it was just a way top have me pay

    • Initial Complaint

      Date:02/15/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/2/2024 I found out that there is a $100,000 30yr term insurance policy for me with Foresters Financial. This policy was opened 4/28/21 per Foresters rep named *******. ******* also informed me that ******************* was the agent that set up the policy. I explained to ******* I did not set this policy up and need it cancelled, and would like to hear the call with the rep ******************** which is also affiliated with another company Group health and wellness. I spoke with ****** back then but I did not set up a policy. I remember telling ****** I needed to speak with my husband. I did not talk with ****** again. My husband *************************** was on the phone as well when I spoke *******. We asked ******* for the policy #, and a copy of the signed policy. ******* stated it was sent to ******************** (husband's email), in order to get a copy I have to pay $25, in order to cancel this policy and listen to the calls we had with Little I have to send a copy of my drivers license with a written letter. ******* stated he does not have the policy documents and he does not remember setting up this policy with ******. I then stated since Foresters is stating I sent up this policy shouldn't a picture if my drivers license already be on file? ******* stated, they do not have a copy of my license on file which is why I have to send it. I do not agree with paying to see an electronic signature, nor do I agree with sending a copy of my ID. The last time I set up an insurance policy 20+ yrs ago I had to show my ID before the policy was created. Another concern of mine was when ******* stated that this policy would have been set up in person because they can't setup a policy over the phone it has to be in person. Little has never been to our home so how was this policy set up? I did not do an electronic signature, nor did I give the ok for any to sign my name on any document to do business with Foresters. I want calls pulled, and policy cancelled without sending a copy of my ID .

    • Initial Complaint

      Date:02/15/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been paying Forester for sometime now. I wanted to close out my insurance with them and receive my cash value. I filled out everything they sent me to fill out and send back, emailed it also faxed. I even had a professional that sales insurance help me with what was needed. I sent proof of my certificate and paperwork they ask for, this was December to January. ******** said they didn't receive some paperwork did it again. The bottom line is the prolonging the process so I can owe money to them and they can keep my cash value. I have the proof I've been paying them and that I sent everything they ask for. Now they sent me a paper talking about I want a loan, that's not even what I ask for I wanted to leave them and receive my cash value, I'm up in age I believe they did this to a lot of people please help me get my money from these crooks. I've been cancelled my policy in December they're dragging so they won't have to pay.

    • Initial Complaint

      Date:12/08/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In August of 2023 I cancelled a life insurance policy I had on my brother, I downloaded the forms and sent them to the company. In September 2023 I received a letter saying I needed to send a letter of surrender which I did and faxed to the company on September 24, 2023 along with a copy of my drivers license. Early October I was told that the check was sent to an old address (a building that had burnt down a few years prior) even though my license had my current address. I was told a check would be overnighted the following Friday. A week later no check, was then told I would receive in 10 days (no check), told another 10 days (no check), In November I was told that because of thanksgiving it would be late. Monday December 4th I called and was told I would receive it at the end of the week. Today December 8th I still have no check. I was told the check was in the amount of $2556 or around there. I am tired of the runaround and want my money. I was never late paying the premiums so I dont understand why the wont refund what I am owed. Any help you can give would be appreciated.

    Foresters Financial Holding Company, Inc. is NOT a BBB Accredited Business.

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