We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Data Systems Consultants

MongoDB Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Data Systems Consultants.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/04/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Against: MongoDB Date of Unauthorized *********************************** $1,431.74 01-Jan-2025: $2,147.68 01-Feb-2025: $2,113.48 Total Refund Requested: $5,692.90 Nature of the Dispute:MongoDB charged my Amex credit card three times without authorization, despite my accounts payment method being set to ****** since November 2, 2024.I only used **** once as a temporary payment, but was never notified it would become my default. My account continued to display ****** as the active method, leading me to believe all charges would be processed through ******. However, MongoDB charged my Amex three more times without notice.This is a clear case of misleading billing practices, as I was never informed that Amex would be saved and used for recurring payments.Attempts to Resolve the Issue:I contacted MongoDB support but received no response. My Amex card was never listed as an active payment method in my account.Desired Resolution:I request:1.A full refund of $5,692.90.2.An investigation into why my Amex was charged without being linked.3.Billing system improvements to ensure customers are properly notified when a payment method is set as default.MongoDBs lack of response and misleading billing system have forced me to escalate this issue. I seek urgent resolution and a full refund.

    Business Response

    Date: 02/13/2025

    Thank you for contacting MongoDB regarding your billing issue.  Below is the detailed history on your transactions:

    11/10/24: ****** charge attempt failed
    11/10/24: Credit card added but payment failed, as the card was declined
    11/11/24: Credit card updated and payment was successful
    12/2/24, 1/2/25, 2/2/25: Charges were successfully made to the credit card
    2/2/25: ****** account re-linked to account

    Currently, your credit card is set as the payment method. If you would like us to charge your ****** account instead, we can accommodate this request and provide a refund for the credit card charges provided the ****** charges are completed successfully. To proceed with this option, please open a chat from Atlas or contact us at ***********************************************************.

    Thank you.


  • Initial Complaint

    Date:06/05/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    MongoDB resumed the service themselves without getting my consent after I stopped their services before March 10th, and they tried to arbitrarily charge me everyday for service that I did not use even when my account is suspended, which composes a fraud. Worthless, they illegally stole my personal banking information which I never provided to them and charged for suspicious transactions.In this case, I request them to apologize, cancel illegal bills, and delete my account from their system!

    Business Response

    Date: 06/06/2023

    Thank you for contacting MongoDB via the Better Business Bureau regarding your grievance. We regret youve had trouble canceling your service, as we have worked hard to make this easy to do so on our platform and aim to continuously improve. We understand your frustration and will waive the fees for this particular case. You should see this reflected in your account soon. To delete your account, please follow these steps: *************************************************************************************************************.

MongoDB Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.