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Business Profile

Medical Imaging

Advanced Imaging

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Imaging.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/19/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been sent a bill in the amount of $45.02 each month since July 2022 for services provided on 6/1 and 6/9/2022. I contacted the ************** on 7/25, 8/9, 9/7, 9/9, 9/26, 11/14 and 12/1/2022 explaining that MVP, my ******** (3rd Insurance) had not received a claim and there was a 6 month timeframe to submit claims. On 9/28/2022 I forwarded a letter to the ************** indicating the above and that the claim must include the Explanation of Benefits from my Primary and Secondary Insurances. I sent a copy of the letter to 3 other WMCHealth Offices and to the Office of the Attorney General ***, ****** of ******** Frauds and Protections.I only received a response from the *********************** and it was indicated in December that a letter would be sent to WMCHealth. However, the bills continue to be sent. WMCHealth should send a proper claim to MVP and they are responsible if the claim does not meet the established timeframe.

    Customer Answer

    Date: 02/12/2023

    At this time, I have been contacted directly by Advanced Imaging regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Your Answer Here]My complaint is not against Advanced Imaging.

    It is against WHealth Physicians, ********************** who share the same address as Advanced Imaging. I contacted the ************** on 2/1/2023. Received return call from a supervisor who indicated that the matter would be resolved. Continue to await resolution.

     

     

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    *************************

    Customer Answer

    Date: 02/22/2023

    At this time, I have been contacted directly by Advanced Imaging regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Your Answer *****

    Advised on 2/22/2023 that my account now has a zero balance.

    Therefore, this complaint is resolved. Thank you for your assistance.

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    *************************

Advanced Imaging is NOT a BBB Accredited Business.

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