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Business Profile

Computer Repair

G7 Computers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Complaints

This profile includes complaints for G7 Computers's headquarters and its corporate-owned locations. To view all corporate locations, see

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G7 Computers has 2 locations, listed below.

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    Customer Complaints Summary

    • 24 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/14/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted G7 Computers via email on 3 Oct 2022 with the following request: "My DTR controller unit, ******** Part # ****************, is faulty. Can you repair this unit?" I had tried to reach them by phone, but they didn't answer nor did they return my call. G7 Computers responded on 4 Oct 2022 with the following reply: "Yes, we can do that for you. $275 Thanks" I paid G7 Computers the $275 they requested via ****** the same day. They confirmed receipt of the payment and issued me the order # ****** for this repair. I removed the DTR controller unit and sent it via **** next day service to G7 Computers along with an explanation of the unit's fault codes on 5 Oct 2022. These codes were provided by a ******** dealership and further verified by my scanner. I followed up with the following once I had mailed the unit: "DTR controller unit shipped this morning via **** next day delivery service. Tracking # *************. If there are any problems please let me know. Many thanks in advance." The unit was received by G7 the following morning. I had no interaction with G7 Computers whatsoever (despite them having all my contact info) until 10 Oct 2022, when I was notified that the unit was being shipped back to me via *** ******************. The *** package was delivered on 13 October 2022. I opened the package on 14 Nov 2022 and observed a bubble wrapped item with static electricity warning stickers attached. No paperwork of any kind accompanied the unit. After grounding myself, my tools and my work area, I removed the controller unit from the bubble wrap and inspected it. Frankly, I saw no signs indicating that the case had ever been opened and any kind of repair had been done. I cleared all of the car's DTCs (Diagnostic Trouble Codes), installed the unit, and started up the vehicle. I was extremely disappointed to find the same DTCs reappear. The unit had not been repaired. I called GT and emailed them as well. No response!

      Business Response

      Date: 10/17/2022

      I understand the situation.  I issued a full refund.  Thanks

      Customer Answer

      Date: 10/17/2022

      Better Business Bureau:  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   Regards,  ******* ******** 

    • Initial Complaint

      Date:10/06/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sent a transmission controller #******** to get repaired, they claimed to install software , installed unit had same issues charged me for work

      Business Response

      Date: 10/07/2022

      You can either send it back again, or I can give you a full refund.  Thanks

    • Initial Complaint

      Date:07/25/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6-28-2022 I contacted G7 Computers of Canandaigua, NY regarding an EGM for a 2003 ***** ***** 5.7 engine in my ********* ******* 243, citing that it has a constant audible alarm and no codes and that my mechanic inserted a "good" ECM and determined my ECM was bad. G7 Computers said they could help, telling me to ship it to them and pay them 275.00. I followed their directions and they emailed me a day after they received it and said that there was a soft ware problem and had to do nothing physically to my EGM and they were shipping it back to me. I got the EGM back and installed it and started my engine and have the same issue as before, I sent them an email and got no response. I would like a refund for services not rendered. I can forward you emails.

      Business Response

      Date: 07/26/2022

      We were unaware you were requesting a refund.  Your refund is now complete.

      Thanks

    • Initial Complaint

      Date:06/12/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered repair service for my engine computer ECU for my 2012 **** ** on 05/30/2022. Seller mailed back computer and said in the receipt that it was successfully repaired and that it was a software issue. Vehicle still does not start. Towed to **** * ****** ******* (at my own expense) and they said that the "ECM is invalid for this vehicle." The issue is still not resolved. I towed the vehicle back home (again at my own expense). Paperwork attached below. I am requesting that this company provide with with a full refund of $275.00 as the dealership provided proof that the computer is still defective and the repair was not properly performed.

      Business Response

      Date: 06/13/2022

      Refund complete, in full.

      Customer Answer

      Date: 06/15/2022

      Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, ***** *****

    G7 Computers is NOT a BBB Accredited Business.

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