We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Generators

Adirondack Generators

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Generators.

Complaints

This profile includes complaints for Adirondack Generators's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Adirondack Generators has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Adirondack Generators

      212 Stoner Trail Rd Johnstown, NY 12095-3616

    • Adirondack Generators

      PO Box 477 Johnstown, NY 12095

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/08/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
         Right after they hooked up the generator the battery died. I called dealer up and he (Brian) said he forgot to hookup onboard charging system. He came up again after calling several times and hook up charging system, battery died again.  I bought new battery $150.00 an he had hooked it up wrong killing battery again, after calling several times with no answer I called ****** district manager and they sent up a local dealer named ***. They brought up another battery $150.00 more and fixed it rite. I called Adirondack they said they would pay back the money, but nothing yet. So I need top replaced due to unnecessary drilling for solar plate, door replacement for same reason estamated cost $2,500.00

      Business Response

      Date: 02/06/2024

        This unit is an off grid unit with no way to charge the battery except when the generator is running. I had discussed this with the homeowner at the time we did the quote and a solar battery tender was provided by us to keep the generator charged. During the install, I informed the customer that we need to mount the solar charger somewhere and the decision was made to mount the charger on the roof of the generator. Given the customers remote location and the lack of sun during the winter months, the solar charger we had originally provided was not strong enough to maintain the battery during a long run in the dark. We returned to the site and provided a much larger and more expensive solar charger which the customer requested to be moved to the front of the generator. I provided a new battery at that time and wired the onboard charger to be active when the generator was running. While we were closed for the holidays the customer experienced another issue where the connection I had made with the onboard charger had come loose causing the battery to fail again. I received his messages when we reopened after the holiday and by that time he had contacted another dealer who reconfigured his system another way. Given that we had not charged the customer for the larger solar charger, extra trip to swap the charger, and spare battery we used. I did not see it necessary to pay for the other dealer's bill. I was not given an opportunity to properly troubleshoot and correct any issues that had arisen. As far as replacing the panels that were drilled the decision to mount the originalpanel on the roof was a mutual one and the panel was moved to the front door only because of the customer's request. I am sorry his issue arose during a time when I was unavailable. Had I been provided an opportunity to troubleshoot and correct the issue I could have saved him money. If the solar charger has been removed the battery will die again if no one is there to run the generator and his issues will continue. This unit needs an external power source to keep the battery charged when the generator is not running.Please let me know if you need more information.Brian D*********Owner,Adirondack Generators###-###-####Ext. 102 OR ###-###-#### (Direct)****************************** ***************************** ­164 Harrison St, Johnstown NY 12095

    Adirondack Generators is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.