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Business Profile

Deck Builder

GNC Construction

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Deck Builder.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/18/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 24, 2022 **** from GNC Construction came to my house to give me an estimate to replace rotting deck boards, power wash, strip and paint my back deck and railings, re-set 5 sunken areas of the brick paver pool patio, surface clean & re-sand pool paver ************* wash the house. On May 30, 2022 we received and agreed to the estimate of $5,500. The work began on June 11, 2022 and was completed and paid for in cash (per ****'s request) on June 14, 2022. We were instructed not to go on the deck for 2 days to let the paint cure. On June 15, 2022 we noticed that some of the pool border bricks were loose. I called and then texted **** to let him know about the bricks and also 2 of the deck boards that were rotten were not replaced. He texted us back and said he will take care of it. On June 23, 2022 I called **** to tell him the paint was peeling in several places as well as texted 9 pictures of the peeling paint. He assured me that he would repair everything that needed to be done. I have texted him 10 times from June 23, 2022 to September 26, 2022 to get him to do the repairs.

    Customer Answer

    Date: 10/25/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ********************



     

GNC Construction is NOT a BBB Accredited Business.

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