Complaints

This profile includes complaints for Rainbow Shops's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Rainbow Shops

  1000 Pennsylvania Ave Brooklyn, NY 11207-8417

  
• 

  Rainbow Apparel

  7201 Aaron Aronov Dr Fairfield, AL 35064-1831

• 

  Rainbow Apparel

  2416 State St East Saint Louis, IL 62205-2321

• 

  Rainbow Apparel

  8660 East Eight MIle Road Detroit, MI 48234-1117

• 

  Rainbow Shops

  2100 S W S Young Dr Killeen, TX 76543-5352

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******************** advertising clothing items as linen and they are actually 100% polyester. The items are eligible for return but the shipping is $10.00. this is unreasonable when they have clearly lied about the fabric content in the title of the item(s) listing.

  Business Response

  Date: 04/15/2025

  Hi. We sincerely apologize for any misunderstanding regarding the item you purchased. Please note that the material content is listed under the "Product Details" section on our website, and for this item, it is described as 100% polyester. We understand this may have caused some confusion, and were sorry for any inconvenience it may have caused. For your convenience, we do offer free returns at any of our Rainbow store locations. If you need further assistance, a member of our **************** team would be happy to help.

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern, I am filing a complaint with Rainbow Shops; ***************************************************************** in reference to not being able to exchange a pair of leggings that I purchased on March 23rd,2025. On this day, I went to Rainbow Shops to purchase leggings. After I purchased the items, I tried them on and they ripped. Ive shopped for leggings at Rainbow for years, and they never rip. This particular pair that I purchased was not good quality. Today I spoke with both the Manager and Cashier about returning or exchanging the item.....a pink pair of leggings that I purchased a few weeks ago. I was not given the opportunity to exchange or return the item. I would like to have atleast a store credit or exchange for the item. None of the other leggings that I've purchased at this store have ever ripped, while I have tried them on. I have uploaded a picture of the item and the receipt. I usually do not have an issue returning or exchanging my purchases, until today.

  Business Response

  Date: 04/15/2025

   Hello. We sincerely apologize for the inconvenience and frustration you encountered with your recent purchase at our ************** location. We understand how disappointing it can be to receive an item that does not meet your expectations, especially as a valued long-time customer. Please know that your concerns are important to us. A member of our **************** team will be reaching out to you directly to further assist and offer a resolution. We truly appreciate your feedback and the opportunity to make this right.

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company has refused to credit my funds back to my account shady business practice, giving people seven days to return the item most companies give you 30 days to return the item as long as the tags are intact and the items have not been worn contacted their corporate office no resolution items were returned one business day after seven they dont even give business days they seven days. I think this is unfair, consumer business practice and Im requesting a return of my funds immediately for $73.39. *** requested a call back. Ive got no response. No answer. This is just consumer practice. They have the merchandise and they have my money. I will not be returning to the store.

  Business Response

  Date: 04/09/2025

  Rainbow Shops' return policy, which is posted in-store and on our website, allows for a refund to the original form of payment within 7 days of purchase and within 30 days are eligible for a store credit. To assist our customers, the return by date is printed on each receipt. We understand you returned your items one day after the refund window, and while we recognize this may be frustrating, we do need to follow our posted policy consistently for all customers.

  Thank you for your feedbackit will be shared with our team.

• Initial Complaint

  Date:04/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered the store Sunday April 6th between 12:00PM-12:30PM.I frequent this store a ****** I was trying on clothes on top of my clothes a representative yelled at me I told you that you can not try on clothes!I advised her she did not tell me that and I was trying them on top of my clothing.Her tone was disrespectful and loud and made me and my children feel uncomfortable that I left the store very upset without the outfit that I wanted to purchase. It felt very racially driven as she and another worker stood close by as I was with my children looking at clothes. I never been a theft and I dont not like to feel as such. Please send this to the general manager if you need me to go back to the store to get this persons name or an image of them I will. I will never forget her face or how rude she was to me and my children as if we was not wanted.Please get back to me with a resolution.

  Business Response

  Date: 04/09/2025

  Thank you for bringing this to our attention. Were very sorry for how you were treated during your visit on April 6th and that it made you and your children feel uncomfortable.
  We strive to create a respectful and welcoming environment, and were disappointed to hear that we fell short. We will review this incident with the store team to ensure its addressed appropriately.
  While our policy does not allow trying on items over clothing, it should have been communicated politely and discreetly. We truly apologize for the way this was handled.

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a top from Rainbow clothing store in the **************** store in **. The top I purchased was a black and pink sequin short sleeve semi casual. I put the top on and moved my arms around putting my jacket on, and noticed some of the sequins were falling off. I didn't think too much of it until I took my jacket off and noticed more of them were coming off. The thread that holds the sequins on the top was getting hung in the sequins that it caused them to attach together and tangle, causing them to start coming off the top. They were falling all on the floor in the car, just falling everywhere causing an embarrassment. I called to the store and they said if beyond 7 days, no refund. Beyond 30 days no exchange. I found the number to call customer service. They said since I had taken the tags off I couldn't return it because it had been worn. I told her I had to take the tags off to wear it to notice the sequins falling off. I can't wear it with the tag on it. Someone would think I stole it. She said the only thing she could do was to give me a gift card for 10 dollars. I paid more than that for it. They don't stand behind their products or even care about the customer satisfaction. I'm very disappointed because I spend a lot of money with this company.

  Business Response

  Date: 03/27/2025

  Hello,

  Thank you for reaching out to us. We are truly sorry to hear that your top became defective after such a short period of use. This is certainly not the experience we want for our customers.

  
  Our **************** Manager will be reaching out to you directly to discuss the best way to resolve this issue and ensure your satisfaction. We appreciate your patience as we work to make this right.

  
  If you have any further questions or concerns in the meantime, please don't hesitate to contact us.

  Rainbow Shops

  Customer Answer

  Date: 03/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *****
  
  
  
   
  
  

• Initial Complaint

  Date:02/17/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Package was stolen and customer service states it's not their issue. ***** will not all me to file a claim stating it has to be initiated by the shipper. Notification was not recieved for delivery and had to review video surveillance for the date of delivery to see what occurred. Delivery instructions were not followed to allow safe and secure delivery of package.

  Business Response

  Date: 02/25/2025

  We have completed our trace investigation with ***** and have processed a refund back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect on your account.
  

  Customer Answer

  Date: 02/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *******-********
  
  
  
   
  
  

• Initial Complaint

  Date:02/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on January 22, 2025, with order number *******. By January 29, 2025, I received a notification stating my package was delivered, accompanied by a picture. However, the image does not depict my front door. On the same day, January 29, at approximately 1:40 PM, I reached out to ****** ********* and shared pictures of my actual front door along with a photo of me standing in front of it via email at ******************************************* She confirmed that the delivery photo did not match my door and advised me she will contact ****** Despite her promise to reach out to them on my behalf, I have yet to receive any follow-up.I've sent multiple emails to the provided address, but unfortunately, nobody has responded. I am requesting a full refund, as my experience with Rainbow has been incredibly frustrating. The lack of customer service in this situation is truly disappointing, and I am unlikely to place another order in the future.

  Business Response

  Date: 02/04/2025

  A lost package claim can take up to 7 business days to be completed. Your claim has now been finalized, and we have processed a full refund back to your original payment method. Please allow 5-7 business days for the refund to reflect in your account.
  

• Initial Complaint

  Date:01/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 1/11 after not ordering online for a few years. I moved and didnt change address. I called and customer service said couldnt change address because already shipped. Luckily I was able to go to the old address and get items. My daughter ordered items on my account on 1/25/25 and didnt realize the address issue so she ordered. When we called to correct it prior to it shipping the customer service said oh we cant change it because the label has been printed. It wasnt shipped yet. Now customer service is saying hopefully it gets returned and then we can get a refund or if we dont get it we have to try and dispute it with our bank. I have been a customer for years. These two situations has left a bad taste and will no longer be shopping with Rainbow. I understand the first issue but the second time we called prior to shipping and it just seems like the customer service agent was lazy and didnt want to call the shipping company to correct it. We ordered on 1/25 and called this first business day we could. It seems the company should at least start verifying the addresses as I had changed the street address after the first incident but not the ********** so the second order has an address that shouldnt have even shipped. Its an undeliverable address.

  Business Response

  Date: 02/04/2025

  The ***** tracking number shows that your package is scheduled for delivery today, 2/4/2025. Once an order is placed and processing begins, there is only a short window to make changes, including updates to the delivery address. During the checkout process, customers are given the opportunity to review all order details before submitting. Unfortunately, we are unable to take responsibility for incorrect information entered at checkout.
  
  
  
  
  

  Customer Answer

  Date: 02/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  When you check out online it does not require you to confirm address. The window to change the address once the order is placed is not small, its non existent. We called first thing on the next business day BEFORE the items were shipped. I can accept we made a mistake but to out right blame the customer for a bad process ********************** has, is unacceptable. Its interesting that Rainbow says you cant change the address but when we got the package, it clearly said CORRECTED address. One side with what was on the account at the time of the order and the other side said corrected. So at some point it was definitely corrected but not by us. I have been a customer for years but this situation has left a bad impression. I will no longer buy from Rainbow and I would like my complaint to be listed on the BBB website. 

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ****
  
  
  
  
   
  

• Initial Complaint

  Date:01/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into the rainbow shops in *******, ***** in the mall and I purchased sets a sweatsuit. Roughly $21 $22. The pants didn't have a tag on them. The jacket did the dressing rooms are out of order so there was no way for me to try the clothes on. I went home. Tried the outfit on the next day today. Figured out that it did not fit. I went to The outfit at one location their system was messed up so I went back to where I purchased it at the mall. I was told because I pulled the tag off and the pants had no tag. They couldn't take the return. Well hold up. How did you sell it to me with no tag? Why isn't this policy told to customers before they purchase? Why isn't this policy on the receipt on the door on the wall on the floor somewhere where the customer can see it before the purchase?!!! Now I bought this item December 31st. I'm back to return it January 1st. I was just told the manager was not in and she won't be back in until Friday. Give me my money back before I dispute this with my credit card!! This makes no sense that you have no policy posted, but you'll expect customers to automatically know what you don't accept returns on!! I need to be charging for my gas money running around from store to store because your system is broken. That's my gas. As well as my time. How do you guys continue to inconvenience customers but you want our business and our money?

  Business Response

  Date: 01/02/2025

  Thank you for bringing this matter to our attention. We are truly sorry to hear about the issues you experienced returning your items at our store. Your feedback is important to us, and we sincerely apologize for any inconvenience caused. To address your concerns, a member of our customer service team will reach out to you shortly to discuss the situation further and work toward a resolution. We value your business and appreciate the opportunity to make this right. Please dont hesitate to let us know if there is anything else we can do to assist. Thank you for your understanding and patience.

  Customer Answer

  Date: 01/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ****
  
  
  
   
  
  

• Initial Complaint

  Date:12/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was a shoe that had an orange tag on it that said 25% off, with another white tag that said "take additional 25% off". When I took it to the register the cashier said that the shoe was only 25% off, that there was not an additional 25% off. I asked why they would put a tag on it that says that and I got the asinine explanation of it was in case the other tag fell off. But I asked if she would honor the mistagging and she said the system would not allow it because it knew it was only 25% off not an additional 25%. So this was clearly false advertising, because if the price is in the system , then there is no need to put discount tags. This was a bait and switch also, clearly priced to entice people to buy, and assuming once at the register they will just buy the shoe anyway.

  Business Response

  Date: 01/02/2025

  Thank you for bringing this matter to our attention. We are truly sorry to hear about the issues you experienced with the discount tags on the boots you were interested in purchasing. Your feedback is important to us, and we sincerely apologize for any inconvenience caused. To address your concerns, a member of our customer service team will reach out to you shortly to discuss the situation further and work toward a resolution. We value your business and appreciate the opportunity to make this right. Please dont hesitate to let us know if there is anything else we can do to assist.