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Business Profile

Mailing Services

The UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/23/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My package was shipped to be delivered today. ****************** all of a sudden message sent failed to deliver and they lying i need my package and they not cooperating I need a manager to call me ASAP

    Customer Answer

    Date: 12/30/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *****************************



     

  • Initial Complaint

    Date:10/05/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello BBB, On August 4, 2022, I when to a *** store to send a package back for a refund, I prepared the package at home with all care possible, the package contained perfumes which I take special care in the wrap. I also specify with the clerk that the package contain perfumes. I paid special delivery for the to ship the package next day. On August 7, 2022 I decide to call *** because the package was supposed to be deliver on the 5th and the merchant didn't received for the day *** promise me they will delivered the package, the response they told me on the call that they didn't know what happened with the package and that I have to wait for them to they determine what happened with my package. On the 15th I received a letter from them letting me know that the package was found empty and that they discarded the box. The amount inside the box was $766.45, PLUS tax and the shipping that I paid $15.77. is unacceptable that I have to lost that amount for negligence on ***. I want my money back., Please I need some help because they told that they are not responsible for anything and that I lost my money. Thank you, I hope that somebody can help me with this situation.Best Regards,***************************.

  • Initial Complaint

    Date:06/27/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** Tried delivering a package for me on Thursday morning 6/23/2022 when I was at the doctor's ****** and they left a note saying it would be left at a *** Access Point I called *** and asked if they could redeliver the package to my home because I'm a disabled veteran with little to no means of reaching an Access point. I was assured it would be delivered that night and that *** would call me, well neither happened and I call again that evening and was then told it would be delivered the next day.They finally delivered it somewhere else and said it was I who signed for it. This has become very common with *** when it comes to delivering my packages even when my name is clearly on the package.I asked a neighbor to check the next building at the same *************op as mine and guess what the package was there. The *** driver never asked for an ID to verify the identity or bothered asking the name of the individual he was giving the package to.Now I know this should go under a bad experience but, when you tell the Carrier that you're a Disabled Veteran without the means of chasing down wrongly delivered packages from incompetent delivery drivers and then to also be given the run around by several *** Support personnel with different information and assured call backs from ***, that I'm wondering if *** is breaking the American Disability Act with such indifference to disabled people, clearly something should be said to them in the harshest terms to stop this disgraceful act.

The UPS Store is NOT a BBB Accredited Business.

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