Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transation date feb. 7, 2020 purchase $164.00 M/o used to pay my ******* bill. In ************* said no payment received. I informed the ***** PLS immediately on 3/27/2020 paid $10 for a search. They saw '*******' erased and made it payable to thief '*************************' -- M/O cleared on 2/11/20. They gave me a copy of the money order, an affidavit form notarized, needed my statement and a police report. I complied right away returned to e***** they faxedthe docs said I should mail a copy. I mailed 2 copies upon their request; separately then 2nd copy was sent certified mail to PLS Money *********** ******************************************************************* # ************. Whenever I followed up at (***#) no one knew anything about my reimbursement; I kept getting transferred; getting the runaround. I went to east ***** PLS several times and enquired about my $164.00 *******, ****** and few other staff followed up and they said they will call me but I never received a call. I called ***# and no one cooperated. I returned several times to PlS E ***** still no information, a staff informed me there were few other customers with similar problem waiting over 4 years not reimbursed. I persisted and finally a few weeks ago a male supervisor sup at ***** called and found out my case is closed. Shocked, I complied, gave them copies of the M/O receipt, completed an affidavit notarized; copy of the stolen M/O that cleared, a police report and my written statement, followed up, waited and waited. PLS has not reimbursed me my stolen $164.00 to date. Their system showed it was tampered with posted copy by photo dpstd. The police said crime is called 'fishing' mail from the blue mail box, it's a known crime; post offices started removing the boxes. The Manhattan boxes have a roller with grips to stop this crime. I am a disabled retired widow senior citizen living on a fixed income. I would like to receive my $164.00 please. I thank you so very much. my scanner is broken i do have copies of all

  Business Response

  Date: 06/13/2023

  We are not able to release any information regarding ***************************** to a third-party without first receiving a signed and notarized statement from the individual authorizing such a release. The individual who has made the inquiry has not provided this authorization. The signed and notarized statement can be mailed to: ********************************************** *************************************************************************.

  Customer Answer

  Date: 06/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  How is this closed i was.trying to fwd docs regarding the case 

   

  I have not been reimbursed 

   

   

  I've been emailing; faxing and mailed documents...

   

  Completed and mailed notarized document requested by PLS 

   

  All To authentic my claim to get reimbursed the $164.0].

   

   

  Thnx very much for your cooperation 

   

  ***************************** 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Business Response

  Date: 09/01/2023

  We are not able to release any information regarding ***************************** to a third-party without first receiving a signed and notarized statement from the individual authorizing such a release. The individual who has made the inquiry has not provided this authorization. The signed and notarized statement can be mailed to: ********************************************** *************************************************************************.

  Customer Answer

  Date: 09/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Thanks for the update
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: i have mailed the notarized authorization to PLS FINANCIAL AND TO YOU AT BBB 
  

   I have not received a replacement check for said amount to date. Many thanks.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  *****************************
  
  
  
  
   
  

• Initial Complaint

  Date:03/27/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON 03/12/2023, I PURCHASED A MONEY ORDER WORTH $600 AT THE PLS CHECK CASHERS STORE (ISSUE STORE # *** - BANCFIRST, SEQUENCE # **********) . I WAS GIVEN A RECEIPT WITH MONEY ORDER SALE #**********. ON 03/13/2023, I LOST THE MONEY ORDER AND RETURNED TO THE STORE THE NEXT DAY TO REQUEST A " STOP PAYMENT" ON THE CHECK. THE STORE REPRESENTATI VE I ENCOUNTED TOLD ME THAT PAYMENT CAN NOT BE STOPPED WITHOUT ME PROVIDING THE DETACHABLE MONEY ORDER SLIP. I COULDNT PROVIDE THAT, BECAUSE IT WAS ATTACHED TO THE MISSEN MONEY ORDER.I REACHED TO THE COPORATE OFFICE OF PLS CHECK CASHERS TO HELP RESOLVE THIS ISSUE, BUT MY REQUEST WAS DECLINED WITH REASON BEING THAT I NEEDED TO PRODUCE THE DETACHABLE SLIP THAT CAME WITH THE MONEY( WHICH I HAVE LOST). I PROVIDED MY RECEIPT NUMBER SHOWING PROOF OF PURCHASE, BUT I WAS TOLD THAT WASN'T ENOUGH TO REQUEST A STOP PAYMENT.WHEN I WENT TO THE STORE TO REPORT THE LOST CHECK AND REQUEST FOR A "STOP PAYMENT", THE STORE MANAGER (DURING THAT SHIFT) TOLD ME THE STORE IS UNABLE TO ACCESS MY MONEY ORDER NUMBER ON THEIR SYSTEM WITHOUT THE DETACHABLE SLIP. ON MY SECOND ATTEMPT THE FOLLOWING DAY, THE CLERK I ENCOUNTERED LOOKED UP MY PURCHASE ON THE COMPUTER AND WAS ABLE TO TELL ME THAT THE LOST CHECK IS STILL ACTIVE AND HASN'T BEEN CASHED YET. THIS WAS INCONSISTENT AND CONTRARY TO WHAT THE MANAGER SAID TO ME. THIS TO ME IS A RED FLAG AND CAUSED ME THINK MAYBE I AM BEING DEFRAUDED.

  Business Response

  Date: 04/10/2023

  We are not able to release any information regarding *********************** to a third-party without first receiving a signed and notarized statement from the individual authorizing such a release. The individual who has made the inquiry has not provided this authorization. The signed and notarized statement can be mailed to: ********************************************** *************************************************************************.

  Customer Answer

  Date: 04/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I have sent a letter to the business authorizing them to release any information pertaining to my complaint to BBB. I attached a copy of the signed and notarized letter,as requested by the business.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 05/04/2023

  PLS issued *********************** a refund check that was sent on April 26, 2023.

  Customer Answer

  Date: 05/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************