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Business Profile

Tools

Dynamite Tool Company

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/29/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 4/26/2022 The amount of money I paid the business: $859 What the business committed to providing me: A brand new Festool ****** Plunge Cut Track Saw TS 75 EQ-F-Plus-FS SKU: FES-****** What was the nature of the dispute? I bought a Festool 75 TS EQ plus package which consisted of a track saw, track, and accessories. It did not come with any accessories at all or even a power cord. The track came in damaged. They would not replace items that did not arrive in the systainer at all because I was outside of the refund policy for days. All I really needed was the power cord so that I could use my saw.Whether or not the business tried to resolve the problem: No - they stated it was outside of their 15-day policy.Account /Order/Tracking Number: Your Invoice #********* for Order #*********

    Business Response

    Date: 06/29/2022

    *************************************. Order *********

    The customer purchased the product on 4/26/2022. An adult signature was required upon receipt of the product in question. All products are inspected to make sure they product is complete and damage-free before leaving our facility. The customer was not home during the first attempt to deliver the product. The customer went to the ***** facility on April 29th, 2022, and signed for and delivered the saw at that time. The second part of the delivery was delivered and signed at the customer's residents by the customer (*************************************) on April 30th, 2022.

    Dynamite Tool has a very explicate statement on claims or returns on our website (attached link). All sales become final after 15 days of receipt. 
    The customer is making this claim more than two months after receiving this product. Although we are somewhat lenient with our returns and claim process,we feel two months is not a reasonable request. 

    Customer Answer

    Date: 06/29/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    Someone didn't do their job and inspect before they shipped it out of your facility. You still should allow me to even exchange what I paid for and that is not the case. You sent out damaged/missing parts. After reading all your negative reviews I honestly don't know how Dynamite Tools is still in business. It sounds like I wasn't the first file a complaint and definitely will not be the last. I still would like to be accommodated with a complete exchange of my order.

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *************************************




     

Dynamite Tool Company is NOT a BBB Accredited Business.

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