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Business Profile

Plumber

Ray The Plumber

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumber.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We recently had a water valve fixed by them. Today we came ***** to the entire room flooded. New wood floors had just been installed and the whole room redone for my 8 year old daughter. They would not send anyone today AND they were going to charge me for the work that THEY GUARANTEE. I started asking if they were insured and they refused to answer. The floor literally SQUISHES when you put weight on it. The whole room is destroyed. I literally had to CUT THE CARPET TO REMOVE IT.

    Business Response

    Date: 05/19/2023

    The complaint is currently being handled through Ray The Plumber *******************

    Customer Answer

    Date: 05/21/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    Ray the Plumber has NOT reached out to me and neither has their insurance company  the last communication was on May 9, 2023. Meanwhile, the water situation in my grand daughters room has worsened. She cannot sleep in the room and has been displaced and there is a smell of mildew  I NEED to have the addressed in a timely fashion. 

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***********************




     

    Business Response

    Date: 11/01/2023

    We had filed a claim against our insurance company, ******************** on 5/23/2023, and the customer was to follow up with them. 

    We had no further contact with them in regards to their issue.



    Regards,

    ******

Ray The Plumber is NOT a BBB Accredited Business.

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