Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My friend, ******* ***** ******, brought a package to this *** Store on Sunday 1/26/25 to send overnight/next day air. It was a package of frozen food items, including pork products. I was on the phone with him while he was interacting with the employee at the counter. He was informed by the employee, Nitin, that next day air would cost $302.05 and that the next available option would be for a Wednesday arrival. I knew the food would likely not make it that long, so we opted for the most expensive option, which was next day air. He kindly provided a 7% discount for no apparent reason, my friend thanked him, and paid. The next evening, I checked the tracking to discover the package hadn't even been picked up from the store yet. I called *** that night and was informed it was not a *** issue, it was a *** Store issue. I called the store the next morning and was informed they do not have a Sunday pick-up, so the package never would have arrived on Monday. I told the person on the phone that Nitin never informed my friend that there was no Sunday pick-up because a) I was on the phone and heard the entire conversation and b) if he had, he would have brought the package home, left it in the freezer, and brought it back the next day for shipping. He did not give him that option, and so instead the food sat for 26 hours in their store before it was even picked up by ***. The store refuses to do anything about this despite the fact they say the employee is no longer employed there and they believe me that he didn't inform my friend so we could make an informed decision. Instead the food arrived thawed and had to be thrown away. I spent over $350 that I can't afford on a special gift for my sister going through a hard time only for it to be thrown away, and all because this employee did not inform my friend that the delivery wouldn't be until Tuesday, not truly "next day air."

  Customer Answer

  Date: 03/22/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by The UPS Store regarding complaint ID ********.
  
  Sincerely,
  
  ****** ****
  

• Initial Complaint

  Date:09/05/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************** **************************************************************** Better Business Bureau Subject : The UPS Store **** Tracking # ****************** *********************************************** ************ PH ************ Fax ******************************************************** I contracted with this store to ship an antique bronze statue from ******** to ********* ******* on March 17 I purchased insurance for the shipment and upon delivery, the statue was badly damaged. They store requested pictures of the packaging as it arrived as well as pictures of the damage to the ***** statures wing. Months went by and I was given no information about the claim from store ****. I was later told by *** corporate that the claim was canceled. I reinstated the claim again and I was told by corporate that I can only talk to the UPS Store for more information. After about 4 months I was told that they insurance office needed an estimate for repair of the statue wing. I found only two restoration companies that would restore the statue and only one would give an estimate. I sent this information to the UPS Store **** and they were to get the policy to pay for the damage.August 31, I contacted the corporate office and I was told that the claim was again canceled. I have called the store at least 50 time and all I ever get is that the manager is not in today and he will call me back which NEVER HAPPENS.To ship the statue and have it repaired will be well over $5,000.00. The UPS store is either completely incompetent or willfully breaking the contract involving the insurance.Please contact the store and file the complaint.Best regards **************************