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Business Profile

Window and Door Installation

Custom Built, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window and Door Installation.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    9/30/22 I signed the contract through their tablet for a window and a door installation. I paid $856 for deposit, 1/3 of total price $2,566. The sales man named Dave Tilley told me the installation date would be sometime December 2022. I never received the copy of the contract I signed. 1/18/23 the company called me to let me know the custom made window finally came to their office to install. They said sorry to be later than contract date. (Need to check their recorded line) 2/7/23 I called the company for refund since there is no action for any installation. Sales manager called me with unprofessional manner, then threated me with collection department then hung up on me. (Need to check the phone conversation through their recorded line)

  • Initial Complaint

    Date:06/06/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Onn 4/21 we met with a representative of the aforementioned company and after a very effective sales pitch we settled on a window and the price. The window was installed on 7/2/21. One of the reasons we went with this company is that they assured us that if there were any problems they would quickly resolve them. The winter came and the window did not keep out the draft, we felt the wind come through the window and it rattles constantly. We called them several times and finally Jose came out saw a problem and said that his manager would call and come out. Well after several calls no one came, called or tried to contact us at all. They even had the nerve to have a company call us to ask for a recommendation!! Some nerve. I am a senior and $2,450 is a lot of money for something that i could have bought for a lot less. LIke I said there salesmen was good, real good. I would like some sort of call and resolution to this problem. My next step would be to go to small claims court. Thank you

    Business Response

    Date: 07/11/2022

    Our Director of Installation has contacted the customer and we are working with them to find the best option that will resolve the issue. Our goal is to provide the customer with complete satisfaction in the purchase of our product and services. We will update the BBB with more information as soon as a resolution has been determined.

    Customer Answer

    Date: 07/11/2022

    Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, ***** *** ***** ***** 

Custom Built, Inc is NOT a BBB Accredited Business.

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