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Business Profile

Family Entertainment

Trans World Entertainment Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Family Entertainment.

Reviews

This profile includes reviews for Trans World Entertainment Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Trans World Entertainment Corporation has 228 locations, listed below.

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    Customer Review Ratings

    1

    Average of 23 Customer Reviews

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    Review Details

    • Matthew D

      Date: 09/21/2024

      I was also scammed by FYE. I would never have agreed to pay 11.99 per MONTH for a "membership" to save 10% at a store I've been to once and will NEVER go to again. This is horrible. Stay away!

    • Valerie D

      Date: 08/26/2024

      Have only bought one item from this store. Was signed up for a monthly membership without my consent for $11.99. They used the card I purchased the product with to sign me up. After a few months I noticed it on my bank statement. When I tried to cancel it turned out I didn't have an account in their system so was unable to cancel and stop the charges. I ended up contacting my bank and had to cancel and reverse the charges that way. Anything you find online about this company is solely stories like this. They have already had lawsuits against them for the same actions and should have legal actions taken against them by the government at this point. It's ridiculous that it's gone on this long and has happened to so many people.

    • David B

      Date: 02/29/2024

      I purchased some Christmas presents from them last year. I was offered at the register to sign up for their loyalty card & I would get a discount off my current purchase. I agreed to save some money. Fast forward to today the end of February 2024. I noticed some charges for $11.99 on my card that were recurring. I took me a little while to figure it out but this company has been charging for their loyalty card. I never once was made aware I would be charged for their loyalty card. I am disgusted in their business practice & will never ever return to their store.

    • Angad S

      Date: 01/25/2024

      I was scammed at their store and told their membership at the ****** **** in Ohio was free. When I went to speak to the manager he gave me a blank stare and did not have an explanation as to why their associate lied to me about a monthly fee. Unethical company.

    • Madeline M

      Date: 01/18/2024

      Just another person scammed by this company into their stupid monthly membership. Was also lied to, told it was a free newsletter, only to discover I had signed up for a monthly automatic charge. I even pointed that out to the cashier and said "I don't want this, I don't want to be charged", only for him to tell me I wouldn't be charged unless I downloaded the app and activated my membership. Turns out he's the one that activated it when he rung me up. It's one thing to hide information from customers (which is still horrible, by the way), it's another to actively lie to a customer even when questioned. The fact this practice is present at every single FYE across the country proves it's coming from the very top -- this is a disgusting business with disgusting practices that needs to be investigated.

    • Rachel P.

      Date: 12/18/2023

      I went to the store to buy a present for my spouse. The cashier pretty much tookmy card and signed me up for the membership. I verbally told her no three times. I went to cancel online. The website did not allow me. I called the number, they told me it would cost 7.00 to cancel, i said no i will not pay them for something i did not authorize. They cancelled it, but gave my card number to different magazine companies that are taking money from my account. I had to cancel my card, and live over an hour from any branch. This company is desperate for money that they are stealing and automatically signing people up using a form of payment. This should definitely should be illegal.

    • Brett V

      Date: 11/28/2023

      The person in the store highlighted all the benefits without telling me I would have to pay for the membership. When I called to cancel the representative told me they were just going to lower the bill by half per month for 6 months. I had to demand they cancel it. It felt very deceptive and frustrating especially being told I should just keep it and enjoy the benefits.

    • Lisa C

      Date: 11/25/2023

      To Cancel online: Visit FYEVIP.com, create an account using your membership number (on the cards they should give you), go to profile, membership, scroll to the bottom of the screen, and find "END MEMBERSHIP". Class action lawsuit should be headed their way for scamming customers and stealing money. Like many, I was asked for email to sign up for a "rewards program that will save me 10% on the spot" and I will rack up points to use for discounts later. Turns out, it is a monthly charge that was never disclosed and was automatically taken out of my bank account. Turns out, employees are pressured and their performance is measured based on how many VIP Backstage passes they make in a day. The store's success is then measured by how many they make on a weekly basis. Employees who perform better, receive more hours and better schedules. This is exactly what landed ***** ***** in a major lawsuit. Putting a ridiculous amount of pressure on employees to meet unattainable quotas. This leads to employees using fraudulent and illegal practices to open accounts WITHOUT PERMISSION or with misrepresented terms to make their numbers look good. This company deserves to be sued into oblivion and hopefully never scam another customer again.

    • Kelly S

      Date: 11/12/2023

      It seems that a class action lawsuit needs to happen. My 16 year old signed up for the backstage pass- how that was even allowed since he has no ID. Trying to cancel the pass and we just canceled the “free” magazines.

    • Jennifer T

      Date: 11/04/2023

      Deceptive and high pressure tactics to get customers to sign up for membership that will charge you a monthly fee of $11.99 if you do not cancel. I was in line at the cashier and the cashier said that the membership is free and you get a 10% discount off your purchases. There was NO mention of a monthly fee for the membership. This was at the FYE at Woodfield Mall in Schaumburg, IL. Apparently, a lot of customers are experiencing the same with this company (refer to example from Jake Z). They are getting their cashiers who are kids to outright lie to boost membership sales. Abhorrent shady tactics. They've got good products but the deceptive tactics leaves a bad taste to all customers. I was also told to wait 48 - 72 hours to cancel since my information isn't in the system yet so they can't cancel it just yet. Avoid this chain!

    Trans World Entertainment Corporation is NOT a BBB Accredited Business.

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