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Business Profile

Data Storage

Nitrado USA

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Data Storage.

Complaints

This profile includes complaints for Nitrado USA's headquarters and its corporate-owned locations. To view all corporate locations, see

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Nitrado USA has 2 locations, listed below.

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    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/05/2023

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As the release of the new Ark early access, Nitrado decided to monopolize the server market. Being the only company server hosting for the new Ark Survival evolved. As a fan of Ark, it did not bother me that much. I purchased a server hosting for 1 month and turned off any recurring charges. I spent 1-2 hours in the game and just wasn't feeling it. I knew I turned off any automatic payments, so I decided to just leave it. I paid for the one month I wanted, and that's all I needed. Recently, I was charged again, 6 weeks later. I go back into the dashboard to check and Auto Payment was turned back on. I contacted support, and they said no refunds after 14 days of the very first purchase. Not only did Dennis S****** basically call me a liar, but I won't be able to get $32.29 back for absolutely no reason. Greedy company. I hope one day these crooks will be convicted.

      Business Response

      Date: 12/06/2023

      Hello dear customer:

      Here's a link to our terms and conditions, which you agree upon purchasing our services:

      ***********************************************************

      And here's an extract of our refund policy, which you can find in the section 9:

      "You are automatically opted-in to renew your Order at the expiration of the Pre-Paid Period; the payment method you have on file will be charged. Failure to opt-out will result in automatic renewal based upon the Terms herein, and you will not be entitled to a refund for failure to timely opt-out of renewal."

      When purchasing a service, you can choose between "Auto-renew" and "Pre-paid" before the final step, such option is fully accessible and visible in the webpage. Additionally, you can always opt out of the automatic extension at any time. We are sorry for the inconveniences caused, and we do appreciate your understanding in this matter.

      Sincerely,

      The Nitrado Team.

       

      Customer Answer

      Date: 12/07/2023


      Complaint: ********

      I am rejecting this response because:

      I opted out of any automatic payments prior to your system billing me. In fact, I opted out the same day I registered for a server. I used your server for not even a full day. 


      Sincerely,

      ****** *******

    • Initial Complaint

      Date:11/29/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attempted to rent a server from Nitrado. It did not work. In a matter of about 10 hours I spent the day trying what I could to try to make it work. The company has no phone number so you have to rely on a chat that takes hours before you get a response. I even tried to adjust the server slot settings to see if the lower bandwidth requirement would help. Their system allowed me to make the change and after charging money told me the server would not work with the lower slot settings. I then tried to undo the change only to find out this apparently cost over $20 in fees. after the 10 hours of trying to make the server work, even with the chat help, it did not. I requested a full refunds of my money. They still refuse to refund the fees.

    • Initial Complaint

      Date:11/26/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Rented a game server from nitrado.net. It is now non functional and the support staff is refusing to respond to me or even fix the issue.

    • Initial Complaint

      Date:11/15/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband has tried contacting you guys about this problem before. He has been having issues with his dayz server and wants to delete it completely. Is there anyway you can do that. His account is resisfutile please help

      Business Response

      Date: 11/15/2023

      Hello, 

      Apologies for the inconveniences that this has caused, currently we have replied to the latest request from your husband. Please refer to the ticket to more information about the resolution to your request.

      Thank you for your patience and understanding.

    Nitrado USA is NOT a BBB Accredited Business.

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